Sr Systems Analyst

2 weeks ago

Malvern, United States Allscripts Healthcare, LLC Full time

Allscripts

Welcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm Payer

Veradigm understands that managed care organizations, pharmacy benefit managers (PBMs), insurance companies, health plans, and other payers need to balance controlling costs with the goal of providing the highest quality of care and optimizing health outcomes for their members.

Solutions from Veradigm Payers:

Deliver insights to drive quality outcomes cost-effectively

Improve efficiency for themselves, their providers, and their members through high-speed clinical data exchange

Impact point-of-care decision making positively by integrating payer guidance and prior authorization management directly in each healthcare providers existing workflow

What's cool about working for Veradigm? We're a close-knit team of Healthcare and Technology experts dedicated to helping people live longer, healthier lives. You'll get to help us design and build innovative solutions from the ground up and have the opportunity to do lots of interesting things in an entrepreneurial culture. We offer competitive benefits and much, much more

Job Summary

The Sr Systems Analyst specialist works primarily with enterprise customers of Veradigm Comprehensive Submissions Encounter Management Platform, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Veradigm Comprehensive Submissions Encounter Management Platform. In addition to working with customers, the analyst will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful.

This is a remote role.

What you will contribute:

Support encounter data reporting processes for EDPS, and the EDGE server, including tracking, reporting, and resolving rejections.

Conduct gap analysis and data validation, identifying possible issues in data submission and determining financial impact.

Analyze and reconcile claims and encounter data which will include 837 EDI encounter files for EDPS, and Edge Server submission files.

Perform research in the encounter management system and liaison with the CSSC Helpdesk for exception resolution.

Be comfortable with raw data files in their native format and accessing these through various servers.

Provide technical support to enterprise clients related to technical and operational aspects of the products.

Partner with Product Support Engineers and development teams as necessary

Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc.

Answer email and phone requests for help from customers

Collaborate in virtual teamwork with other Product Support staff

Host online troubleshooting and investigation sessions on customers production environments

Deliver a consistent, responsive and satisfying customer experience with each contact

Collect all necessar problem details from customers to be able to effectively see the problem to resolution

Successfully reproduce customer issues in a controlled test environment

Follow standard operational procedures for case management

Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics

Update knowledge base / create reusable documents, originating from patterns observed during customer issue troubleshooting

Perform ACA and MA Submissions for Clients

Understand and keep track of CMS model changes which details about eligible Risk Adjustment codes (diagnosis, CPT, HCPCS, etc.,) for submissions.

Review and understand periodic CMS software releases which impact both the ACA and MA submissions.

Understand EDPS filtering logic which CMS uses for Risk Adjustment and/or Risk Score calculations.

Monitor CMS data submission deadlines for both MA and ACA lines of business.

The ideal candidate will have:

Academic and Professional Qualifications:

Bachelors Degree in Health IT/Informatics/Management Information Systems or related field required

Experience:

5+ years of professional experience in Risk Adjustment data management

Understanding of claims data, encounter response files, 837 EDI encounter files, EDGE/MA billing & business rules as well as MA filtering logic for EDPS

Experience with CMS Submissions Process and EDI transactions

Excellent time management and organizational skills necessary

Prior experience troubleshooting performance problems that may have many underlying causes such as Disk, Database, Network, Messaging and other platform / 3rd party solutions.

Experience with managing product back end and webservices

Ability to guide customers remotely through complex, multi-server deployments and upgrades for enterprise products

Familiarity with at least one non-Windows operating system (such as Linux, HPUX, AIX)

Familiarity with EDI Standards such as X12, EDIFACT, HL7, NCPDP and knowledge of HIPAA transactions.

Knowledge of various network and internet technologies and communication protocols: TCP/IP, SFTP, HTTP, AS2, etc. highly desired.

Prior knowledge of 837s along with various loops and segments and an understanding of the requirements set forth by CMS for EDPS submission files

Prior experience with ETL and Mapping

Excellent working knowledge of SQL

Very strong written and verbal skills.

Knowledge in CMS model changes is a plus

Knowledge of CMS Risk Score and Risk Adjustment methodologies is a plus.

Knowledge of Medicaid is a plus and having a good understanding and work experience on the Medicaid is a great added value.

Travel Requirements:

Will travel to Company head quarter for new hire orientation and if there are any specific training or customer meetings.

Working Arrangements:

Monday through Friday or as defined by assignment requirements

Compliance Job responsibilities include fostering the Companys compliance with all applicable laws and regulations, adherence to the Code of Conduct and Compliance Program requirements, policies and procedures. Compliance is everyones responsibility.

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Enhancing Lives and Building #J-18808-Ljbffr

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