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HVAC Dispatcher
2 months ago
Residential Heating and Air, a leading HVAC company in Fayetteville, NC, is seeking a highly motivated and organized individual to join our team as a HVAC Dispatcher. In this role, you will play a crucial part in ensuring the efficient routing, scheduling and dispatching of our HVAC technicians to residential service calls. With a salary range of $11 - $14 per hour, you will have the opportunity to work in a fast-paced and rewarding environment and have opportunities to grow within the company. As a valued member of our team, you will contribute to providing exceptional service to our customers, helping to maintain our reputation as a trusted provider of heating and cooling solutions.
Join us and be part of a team dedicated to delivering high-quality service and customer satisfaction. Apply now and become an integral part of our Residential Heating and Air family
Responsibilities
•Receive incoming service calls and schedule appointments for HVAC technicians
•Dispatch HVAC technicians to customer locations in a timely manner
•Maintain accurate records of service calls, including customer information and technician assignments
•Communicate with customers regarding service status and any delays or changes to appointments
•Coordinate with other departments to ensure efficient scheduling and allocation of resources
•Make customer service calls to confirm our clients get the best care possible.
Qualifications
Job Qualifications for HVAC Dispatcher:
•Previous experience in dispatching, preferably in the HVAC industry but not required
•Strong communication skills, both verbal and written
•Excellent organizational and time management abilities
•Proficient in using computer systems and software for scheduling and dispatching
•Ability to work well under pressure and prioritize tasks effectively
•Be a true team player