Customer Service Rep

4 weeks ago

Leawood, United States Ascend Learning Full time

** Customer Service Rep**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO03257 Showing 1 location **Job Details**

**Description**

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

National Healthcareer Association (NHA), a division of Ascend Learning, is one of the nations largest allied health career certification providers. NHA delivers education and certification solutions with the goal of improving the quality of allied health practitioner training and ultimately increasing the quality of patient care. NHA partners with colleges, career programs and healthcare providers across the nation to help improve student success, educational outcomes, and practitioner competency.

The Customer Service Representative is responsible for supporting company goals through professional interactions with clients where questions are answered intelligently, solutions are proactively offered and product is accurately delivered through standardized systems and processes. The Customer Service Representative will also support internal teams by communicating customer questions, concerns or opportunities to departments best equipped to implement new products or process improvements that will be of value to the client base and add to the growth and profitability of Allied Health.

Essential Functions and Responsibilities:

* Answer all incoming phone calls, emails and live chats

* Handle and resolve all customer issues and concerns

* Maintain knowledge of the companys constantly evolving line of products and services.

* Support internal teams

Preferred Skills and Experience:

* A desire to effectively interact with customers, clients and other employees of the organization.

* Excellent inbound and outbound phone communication ability

* Strong attention to detail and highly organized

* Proficient using most Microsoft Office Applications

Minimum Basic Qualifications:

* High School Graduate/GED Equivalent

* 1 Year Customer Service experience in a call center environment

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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