Athletics Student Employee-Guest Services

3 weeks ago

Lakeland, United States SEU Full time

Guest Service Representative:

SUMMARY: Work under direction of the Associate Director of Athletics to assist in
providing fans with world class service at Fire Athletics events. These responsibilities
exist before, during,and after each game. This role is vital when it comes to creating
an enjoyable, clean and safe environment for our guests attending Fire Athletic
events. To achieve this, our staff needs to be professional, courteous, pleasant,
reliable, and dependable. We are looking for enthusiastic representatives to provide
excellent customer service to our patrons.

Greet each fan with a warm smile and a friendly welcome
Assist guest in how to get to their seats.
Assist in providing special accommodations for disabled fans
Assists guests with any needs they may require
Remains aware of any special activities, functions, or promotions for that game. •
Thank fans form coming

Regular and timely attendance required at ALL Fire Football home games

Ticket Sale & Service Representative:

SUMMARY: Maximize ticket revenue by increasing paid attendance for Fire Athletic
events on campus while providing exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Generate new business through group and season ticket sales
Assist in database management, including lead entry and reporting
Generate new group concepts and ideas for increasing revenue
Assist with special group and season ticket sales projects
Assist tickets sales department through outbound, inbound and renewal sales,
includingtracking and monitoring calls for productivity and effectiveness.

Guest Services Mission & Purpose
We are committed to providing an experience that is marked by world class
service and creating lifelong Fire Fans.
le and dependable. We are looking for enthusiastic representatives to provide
excellent customer service to our patrons.

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