Team Lead

3 weeks ago

Rehoboth Beach, United States Rack Room Shoes Full time

Job Description SummaryThe Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.Duties and ResponsibilityPrimary responsibility is the safety and welfare of employees and customers.Create, establish and maintain an excellent customer shopping experience.Maintain and reinforce current service level standards.Provide service training and leadership to staff members.Manage customer issues with a sense of urgency and to the satisfaction of our customer.All POS terminal transactions in accordance with policy and procedureSales, Discounts and RefundsLoyaltyOpen/Closing proceduresInventory Control responsibilities to include adherence to all policies and procedures in regards to:Shipping and ReceivingPrice Management (Price Changes, Markdowns etc.)SinglesDamaged MerchandiseConducting a Physical InventorySales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:Merchandise PlacementSales floor maintenance and housekeepingPromotional event directions, materials and signagePayroll Control responsibilities to include adherence to all policies and procedures in regards to:SchedulingPayroll budget complianceTime & AttendanceTraining and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:Utilization of all available training toolsConsistent reinforcement of customer service standardsLoss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.Work towards a complete understanding of managing all day to day operations.Principal Working RelationshipsCustomers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.Key QualificationsAn approved background checkEffective verbal and written communication skillsManagerial and organizational skills#J-18808-Ljbffr

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