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Helpdesk Technician

3 months ago

Frankfort, United States Cynet Systems Full time
Job Description:

Responsibilities:
  • Main responsibility is to be the first contact for incoming help desk calls and create tickets.
  • Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other law enforcement technology, etc.
  • Use remote tools to help fix hardware and software issues.
  • Collects data for support personnel and creates tickets for Tier 2 and above support.
  • Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.
  • ssists with and maintains the Criminal Justice Information System (CJIS) network.
  • Performs other tasks and duties as assigned or needed by the agency.
Knowledge/Skills/Abilities:
  • Moderate computer and software skills.
  • Troubleshooting skills.
  • bility to work in a team atmosphere.
  • bility to handle stressful situations.
  • Working knowledge of Windows operating systems.
  • Working knowledge of Microsoft Office applications.
  • bility to receive training and retain new knowledge .
  • bility to be professional and courteous.
Requirements:
  • Must submit to a fingerprint support background check through State Police's automated system using IdentGO.
  • Must become CJIS (Criminal Justice Information Systems) certified.
  • KSP will provide training and testing.