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Lifestyle Guest Relations Associate

2 months ago

Colorado Springs, United States Oakwood Homes Full time
POSITION TITLE: Lifestyle Guest Relations Associate

COMPANY: Oakwood Homes

LOCATION: Colorado Springs

DEPARTMENT: Shared Services

REPORTS TO: Lifestyle Director

EXEMPT STATUS: Non-Exempt

F/T OR P/T: Part Time

REVISED DATE: 8/16/2024

Associate Name:

Signature: Date:

By signing, I attest that I have read and understand my expectations with Oakwood Homes Core Values, and the duties of this position.

OAKWOOD CORE VALUES

Earn Trust. Nothing works without it.

Do Good. Be kind and collaborative. Promote equity and be welcoming to everyone.

Drive Change. We must set the standard. Advance technology and sustainability and implement visionary practices in all we do.

Be A Home. We strive to be more than a place to work - where people have a sense of belonging, work-life balance, and a true career path.

Open Doors. We are here to help our customers realize success, own homes they love, and create more opportunities for them down the road.

What will you do in this role?The Lifestyle Guest Relations Associate (GRA) is a Part Time position, working as part of the Oakwood Life team, delivering professional customer service to create a welcoming environment at our Active Adult clubhouses/communities. As an integral part of the Oakwood Life team, the GRA will also exhibit the core values of caring, honesty, respect, responsibility, and innovation in all aspects of their Oakwood Life work. Under the direct supervision of the Lifestyle Director, the GRA will be a first point of contact for prospective new members, current members, and guests at the clubhouse front desk. The GRA will respond to member and guests with a high level of energy providing professional, respectful service while performing a variety of membership service support duties that include:
  • Develops positive relationships with members and guests, providing a welcoming environment and guidance focusing on the needs of Oakwood Life members.
  • Open and close facilities, based upon shift work times, per Standard Operating Procedures, respectively.
  • Assists Lifestyle Director and Concierge with member phone calls, emails, surveys, and other duties in the delivery of lifestyle experience services.
  • Assists members, their guests, and prospective members, with program/activity registration, answers inquiries, including member concerns and provides information on community programming.
  • Assist Discovery Cottage guests in support of their stay (where applicable)
  • Circulates throughout the building hourly to ensure safety of users and security of building and surrounding amenities (i.e., pickleball, pool/spa, etc.)
  • May act as manager on duty (MOD) if assigned.
  • Training Requirements for systems/upkeep of information through intranet. Remains current with certifications and training requirements.
  • Carry out daily tasks and shift assignments including but not limited to:
    • Manages customer requests, processing transactions, change requests, answering phones and providing information to members and community. Providing an excellent member experience while performing these duties.
    • Provides great member experience by assisting members with needs and requests, customer service & member connection, equipment knowledge and assistance, cleaning/sanitizing equipment after member use as may be needed.
    • Assist class instructors with room set-up.
    • Greet and guide members, guests, and community visitors at point of contact, check in members (fob access), issue guest passes, and highlight daily activities.
    • Provide excellent member experience and support by creating an environment where members and guests are provided care in a safe, fun, and engaging environment through promoting program and membership enrollment, encourage participation, and events/activities registration.
  • Ensure routine cleanliness and sanitization of facility to ensure safety of members, instilling confidence in those we are serving, in accordance with Oakwood Life policies.
  • Facilitates lifestyle programming including, but not limited to set-up, event execution, and event/activity breakdown.
You Have:
  • High school diploma or equivalent.
  • One or more years of relevant work experience, preferably in similar hospitality-focused environments.
  • Prefer knowledge of, and previous experience with, diverse populations.
  • Basic fiscal management skills that ensure business growth and sustainability.
  • Must be adaptable, have high ownership and strong work ethic.
  • Commitment to shared accountability, teamwork, and creative leadership.
  • Must possess and demonstrate an ability to interact positively with people.
  • Must be able to perform several duties simultaneously and take the initiative to solve member problems.
  • Understanding of the nature and purpose of Oakwood Life and the respective roles of volunteers and staff.
  • Must be able to work flexible hours including evenings, weekends, and holidays in accordance with location volume and events.
  • CPR, First Aid and TIPS certifications required within 30 days of hire
Compensation:
  • Base Salary: $17.00 per hr./part time
  • FLSA Status: Non-Exempt
  • Bonus: N/A


"Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search. Should those needs change, we will seek your assistance directly."

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older

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