Customer Service Specialist
4 days ago
As required, the Customer Service Specialist will be responsible for domestic and international Customer Service activities. They will also process Amazon Vendor Central purchase orders, Amazon Seller Central replenishment orders, and other activities necessary for growing these essential sales channels. The Customer Service Specialist will work closely with E-commerce, Customer Service, Sales, and Operations team members to meet company expansion, sales, and profitability goals.
ESSENTIAL FUNCTIONS
•Accepting and processing Vendor Central purchase orders to meet identified KPIs.
•Process Amazon FBA inventory replenishment plans and collaborate with Operations to execute them successfully.
•Perform domestic and international Customer Service activities as needed.
•Ensures all orders are entered correctly and promptly
KEY RESULT AREAS
•Vendor Central PO Confirmation Rate.
•Seller Central In-Stock Rate.
•Inventory levels and turns.
•Channel revenue and profitability.
•Others as defined.
Requirements
REQUIRED EXPERIENCE / KNOWLEDGE
•Great Plains work experience is beneficial in this role.
•Expertise working in both Amazon Seller Central and Vendor Central is a plus.
•Proficiency in Microsoft Office (Word, Excel, PPT, Outlook) programs.
•Ability to work independently and proactively in a fast-paced atmosphere and work and collaborate effectively with team members across all functional areas.
•Extremely detail-oriented with strong organizational and problem-solving skills.
•Ability to manage multiple tasks and activities simultaneously.
•A deep sense of priority and deadlines, coupled with a powerful desire to lean into change, flexibility, and continual learning.
REQUIRED EDUCATION
•High School Diploma required
•Associates or BS in Business related degree preferred
WORKING CONDITIONS & Physical Demands
Works in office environment, with occasional visits to warehouse.
Salary Description
20.00-25.00 hourly
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