Customer Services Professional 1-Orlando, FL
3 weeks ago
Description
Title: HR professional
9AM TO 6 PM
Orlando, FL
TEMP TO HIRE ROLE
Position Description
This role provides front-line HR support and information to HR, managers, and employees on basic to complex HR topics with an emphasis on payroll. Tasks will include answering calls, responding to e-mails, listening to requests, retrieving information, relaying responses to customers via phone, fax, or e-mail using the available technology at their disposal and performing all administrative tasks associated with completion.
Impacts: The role involves using decision-support tools to answer questions and/or process HR transactions, as well as solving problems that are sometimes unstructured and that may require reliance on conceptual thinking. In addition, a broad knowledge of client products and services would be expected.
Key Responsibilities: These positions are expected to contribute to and deliver business processes with service excellence.
Answer calls, emails, and inquiries on a variety of HR topics, with a focus on payroll.
Research and retrieve information using company resources and case management systems.
Communicate clearly and concisely with diverse stakeholders via phone, email, and other channels.
Maintain accurate records of all customer interactions and transactions per HR policies.
Apply knowledge of HR procedures to independently solve problems and answer questions.
Proactively identify and propose solutions to improve customer satisfaction and operational efficiency.
Utilize decision-support tools to process HR transactions and analyze data. *Collaborate effectively with team members to foster a positive and productive environment.
Continuously learn and grow your HR knowledge and skills.
Experience
Typically, these functions review to 2 to 5 years of relevant experience in a HR support or customer service role.
Excellent communication and interpersonal skills, with the ability to build rapport and trust.
Preferred experience with payroll process and knowledge of HR Policies and procedures.
Strong analytical and problem-solving skills, with the ability to think critically and independently.
Proficient in Microsoft Office Suite and related technologies.
Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
Spanish fluency preferred.
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