Loan Administration Research Specialist

3 weeks ago


West Valley City, United States SPS Full time
Job Description

Summary:

Research and resolve customer and/or authorized third party concerns including but not limited to escrow, payment application, credit bureau reporting, and payment changes. Communicate results of research in a timely manner via written correspondence to the Advocacy department.

Duties:

  • Display a commitment to provide superior customer service and communicate effectively with customers and/or authorized third party entities, as well as co-workers and management team.
  • Adhere to RESPA, FCRA, and GLBA guidelines and achieve Company standards for dispute resolution. Ensure written communication is professional, grammatically correct, and effective.
  • Ensure that all research is complete, and issue is resolved the first time.
  • Display the appropriate understanding of the Mortgage Industry and Company policies and procedures. Ability to conduct yourself within a professional manner and maintain the integrity of the Company at all times.
  • Ability to identify issues and ensure that the response appropriately answers all of the issues in an accurate and professional manner.
  • Ability to plan and organize workload to achieve 30 calendar day turnaround time requirements.
  • React well under pressure and show initiative to act; look for and share new information as discovered; ask for help when needed.
  • Examine and complete full research before requesting any corrections to customer's account and facilitate the completion of any corrections that are necessary.
Qualifications:
  • S. Diploma or GED minimum required. Associate degree or equivalent business experience preferred. Strong Written and Verbal communication skills.
  • Strong organizational and time management skills.
  • Proven ability to handle stressful situations and effectively manage a high volume.
  • Self-starter with proven decision-making skills.
  • Established Customer Service Skills.
  • Knowledge of mortgage laws and regulations required. Strong interpersonal skills. Ability to handle multiple tasks in a deadline driven environment.


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