Systems Support Analyst I

4 weeks ago

Arizona City, United States Community Bridges Full time

Monday, October 23, 2023 Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. System Support Analyst I Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. Community Bridges, Inc. (CBI) is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.

Job Summary

The Systems Support Analyst I is responsible for all aspects of systems support by assessing and resolving end users’ application and hardware

related issues. Among these responsibilities are receiving support requests from end users, collecting information using a variety of support tools, and working with other analysts as needed. At all times, Systems Support Analyst I’s must provide

an

excellent customer-service experience for users and resolve support tickets in a timely manner.

The Systems Support Analyst I

is

the first point of contact for support of Community Bridges

, Inc.

IT systems. This will include implementation, configuration, coordination, control, maintenance, troubleshooting of all desktops, laptop, tablet, printer and cellular phones

as well as c

reating, managing, and disabling user accounts, email, Teams, door control FOB,

Telemed

assistance, remote user assistance (VPN), and all other software and systems used by each department. Skills/Requirements

Highschool diploma or GED

required. Must have 1 to 2 years of experience in the following areas: Active Directory and be able to do the following

: Add, block, unblock user accounts Reset user passwords Add/remove group membership TS basic GPO issues O365 applications and user right

s TS Word, Excel, Teams, and Outlook Add/remove O365 licenses Ability to guide non-technical on-site staff through TS session including

: Switch issues WIFI issues Router/Internet Issues Power cycling equipment S

upporting Windows 10 Use RMM tools View monitoring tools TS Network issues VPN Citrix Connection On-site network issues Must be able to Add/Change and close O365 Email CBI Offers an excellent benefits package Generous PTO accrual (5 weeks), Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more Very Competitive pay rates as well as pay differentials

CBI is growing and expanding our services We are experiencing tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the behavioral health field. We are known for the health and safety of our clients, our patients, and our valued employees. We lead the pact in keeping our people healthy. *For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley *

CBI Values your Career and have lots of growth opportunities

Our staff experience tremendous professional growth through ongoing training and cutting-edge treatment practices. Our work family are supported by strong and competent leadership available 24/7. Come join our family-oriented team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve. About our Culture, commitment to employees We are looking for driven and compassionate individual’s that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure. We know life happens, that’s why we all start with a 5-week PTO plan as well as a wide range of unique benefits Come join our family-oriented team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.

Our Facilities. Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a “no wrong door” treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care. CBI treats patients from all different walks of life and believes in maintaining the dignity of human life

CBI Offers an excellent benefits package Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley. CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible

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