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Patient Service Rep Physician
3 months ago
Franciscan Health Mooresville Campus1201 Hadley Rd Mooresville, Indiana 46158WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.WHAT WE NEEDA person who loves the challenge of making people smileWHO WE ARE LOOKING FORWhen people come into a doctor's office or hospital, they need to be greeted by a competent professional with a warm personality.The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It's not the job for everyone - but it might be just the right job for you.WHAT YOU WILL DOProvide exemplary customer service; greet and direct patients, family members, and other visitors.Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.Schedule appointments and accurately enters data into scheduling system.Register patients and enters or updates demographic and insurance information into EMR system.Communicate with clinical staff to maintain patient flow and update waiting patients.Collect patient payments; applies payments and adjustments to patient accounts.Balance daily encounter forms and cash drawers.WHAT IT TAKES TO SUCCEEDStrong customer service skillsProficient computer skillsProfessional telephone etiquetteAbility to interact with others in a calm, friendly and caring mannerActive listening skills and empathy toward othersHigh attention to detailStrong organizational and analytical skillsAbility to follow well-defined instructions and comply with regulations, standards and proceduresAbility to multi-task in a fast-paced environmentAbility to maintain confidentiality of sensitive informationTRAVEL IS REQUIRED:Never or RarelyEQUAL OPPORTUNITY EMPLOYERIt is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.Franciscan Alliance is committed to equal employment opportunity.
