Systems Analyst
2 weeks ago
Job Location
Athens-Clarke - BH - Athens, GA
Position Type
Full Time
Job Shift
Day
Description
Position Summary:
Analyzes user requirements, procedures, and problems to automate business processes, upgrade or modify existing systems. Provides installation, network access, control and troubleshooting for computers. The Windows Help Desk Analyst investigates and resolves enterprise software and hardware problems of computer users.
JOB DUTIES AND RESPONSIBILITIES:
Windows/Active Directory
- Plans, designs and manages IT and network infrastructure
- Performs secure remote server administration of DCs and member servers systems managed by the ABHS IT
- Develops, tests, deploys and manages Group Policy
- Manages the Users and Computers accounts
- Installs and manages security tools used to monitor changes to the Active Directory
- Implements and maintains a test domain as a reasonable approximation of the production domain
- Plans and manages all migrations and upgrades related to Active Directory (AD) and Domain Controllers (DC)
- Maintains software Security Patching, Service Packs/upgrades
- Manages disk volume/partition space
- Oversees hardware migration, configuration and support
- Maintains software licenses compliance (server(s)/PCs)
- Coordinates hardware maintenance for all Infrastructure-managed member servers
- Maintains Windows operating system for all managed servers
- Creates printer objects and access control lists.
- Maintains backup/recovery, plus full disaster recovery plan and practice
- Manages user accounts creation / termination
- Creates and routes tickets related to Active Directory issues
- Answers, evaluates, and prioritizes incoming telephone, requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error; determines whether the problem is caused by hardware such as modem, printer, cables, or telephone.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems.
- Logs calls using ticket system, and maintains history records and related problem documentation.
- Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
Minimum Qualifications:
Bachelors degree in a related field and one year of related experience Or Associate degree/vocational certificate in a related field and three years of related experience Or One year of experience at the lower level or position equivalent.
Preferred Qualifications:
- Bachelors in Computer Science or Information Systems.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures.
- Detailed oriented with excellent problem solving skills.
- An understanding of the Health Insurance Portability and Accountability Act (HIPAA) Security.
- Previous help desk and/or Windows administration related support position.
- Excellent communication and organizational skills.
- Ability to work independently without supervision.
- Technical understanding and basic troubleshooting knowledge.
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