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Cashier

3 months ago

Boston, United States Black rose European bakery Full time
Job Description: Cashier at The Black Rose European Bakery

Position Overview: We are seeking a friendly, organized, and customer-oriented individual to join our team as a Cashier at The Black Rose European Bakery. As a key member of our front-of-house staff, you will play a crucial role in delivering exceptional service and ensuring a positive experience for every customer.

Key Responsibilities:
  1. Customer Service Excellence:
  • Greet customers warmly and assist them in selecting bakery items.
  • Provide knowledgeable answers to questions about our products, ingredients, and pricing.
  • Handle customer complaints with professionalism and escalate issues to management when necessary.
Cash Handling and Sales:
  • Operate cash register and handle transactions accurately and efficiently.
  • Process payments using POS systems and ensure all payments are recorded correctly.
  • Maintain a balanced cash drawer at all times and adhere to opening/closing register procedures.
  • Track and manage tips received from customers.
Product Knowledge and Upselling:
  • Educate customers on bakery products, including specials and promotions.
  • Recommend additional items to complement customer purchases.
  • Monitor and replenish merchandise on the sales floor as needed.
Cleaning and Organization:
  • Keep the cashier area clean, organized, and stocked with necessary supplies.
  • Assist in maintaining cleanliness throughout the bakery, including dining areas and restrooms.
Team Collaboration:
  • Work closely with other team members to ensure a seamless customer experience.
  • Communicate effectively with kitchen staff to fulfill customer orders accurately and promptly.
Qualifications:
  • Previous experience in customer service or retail preferred.
  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced environment and handle high-stress situations calmly.
  • Basic math skills and proficiency with cash handling.
  • Flexible schedule, including weekends and holidays.
Physical Requirements:
  • Ability to stand for extended periods.
  • Lift and carry bakery products and supplies as needed.
  • Ability to bend, stoop, and reach frequently.
Benefits:
  • Competitive hourly wage starting at $17/hr plus tips.
  • Opportunities for advancement and professional growth.
  • Employee discounts on bakery products.
  • Positive and supportive work environment in a growing bakery.

At The Black Rose European Bakery, we are committed to providing our customers with high-quality baked goods and exceptional service. If you are passionate about customer satisfaction and enjoy working in a dynamic team environment, we encourage you to apply for our Cashier position. Join us in creating memorable experiences for every customer who walks through our doors