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Retail Support Associate

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Philadelphia, United States gettacar.com Full time

**Retail Support Associate**

at gettacar Philadelphia, PA gettacars mission is to create the best car buying and ownership experience. We offer a seamless experience through our direct-to-your-door online platform that enables users to buy, finance, and trade used cars on their terms. With customer service in mind, we give our buyers 7 days to decide if theyd like to keep the car and back it up with an industry-leading gettacar guarantee. Our team combines decades of car industry experience with innovators from successful startups to change the way people buy cars. gettacar is the future of car buying, and wed love to bring you along for the ride

****Position Description:****

****Well count on you to:****

* Verify deals prior to completion of sale.

* Review customer files for funding and titling compliance to prevent after-sale delays.

* Compile information, track, and report missed or inaccurate file requirements at the point of verification.

* Be a customer liaison to facilitate any missing pieces on the title and funding process.

* Be internal support for remote CSAs in need of in-office activities such as printing and mailing contract documents.

* External outreach to third parties to assist the sales process

* Present a unique and unforgettable experience during every customer interaction

* Collaborate with internal teams such as Titles, Funding, Retention, and other key departments

* Additional duties assigned as needed

****Align with gettacars Core Values:****

* Empathy, Start With Heart - consider customers and teammates perspectives, display humility

* Tenacity, Never Stop on Yellow - face challenges head-on, accept failure, and learn from it

* Curiosity, Ask Why - continuously seek opportunities to learn new things

* Transparency, Keep it Real - be honest, ethical, and truthful in all exchanges

****Skills and Qualifications:****

* Bachelors degree preferred

* 1+ years of sales or customer service experience

* Ability to communicate clearly and concisely, both internally and externally

* Heightened attention to detail with incredible organization skills

* Ability to be an individual contributor while also thriving in a team environment

* A high level of integrity

* Enthusiasm and energy to thrive in a rapidly growing and changing start-up

****Compensation & Benefits:****

* Competitive compensation and benefits packages

* Flexible work hours and Life Time Off (LTO) eligibility to promote a healthy work/life balance

* Employee stock program - were all owners here

* Opportunity to work with an all-hands-on-deck, collaborative group in a growing start-up environment

*gettacar is committed to celebrating diversity and strives to create a culture of inclusion and acceptance for our employees. gettacar is proud to be an Equal Opportunity Employer and does not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status*