Service Technician Manager

3 weeks ago


Phoenix, United States Addison Group Full time

Job Title: Service Technician Manager

Location: Phoenix, AZ

Compensation: $80,000 to $100,000 annually

Our client is currently seeking a skilled and motivated Service Technician Manager to join their team in Phoenix, AZ. The Service Technician Manager will play a key role in leading and managing the service technician team, ensuring the delivery of top-notch service and support to their clients. With a focus on reliability, efficiency, and customer satisfaction, they specialize in servicing a wide range of equipment essential for construction operations, including wheelers, excavators, backhoes, heavy machinery, and more.

Responsibilities:

  • Lead and manage a team of service technicians, providing guidance, support, and coaching as needed.
  • Schedule and dispatch service calls, preventive maintenance tasks, and repairs in a timely and efficient manner, prioritizing based on urgency and client needs.
  • Manage service contracts, warranties, and customer relationships, ensuring clear communication, timely response to inquiries, and resolution of issues to maintain customer loyalty and retention.
  • Oversee inventory management, including ordering parts and supplies, maintaining stock levels, and tracking usage to minimize downtime and ensure timely completion of service tasks.
  • Monitor and analyze service performance metrics, such as response time, first-time fix rate, and customer satisfaction scores, and implement strategies for continuous improvement.
  • Ensure compliance with safety regulations and company policies at all times.

Qualifications:

  • Bachelor's degree in engineering, mechanical or electrical engineering preferred.
  • Minimum of 6 years of experience in a service technician role.
  • At least 3 years in a supervisory or managerial position.
  • Strong technical knowledge and proficiency in diagnosing, troubleshooting, and repairing construction equipment, such as wheelers, excavators, and heavy machinery.
  • Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of technicians to achieve goals and deliver exceptional service.
  • Detail-oriented with strong problem-solving and decision-making abilities.
  • Proficient computer skills, including experience with service management software and Microsoft Office Suite.
  • Valid driver's license and clean driving record.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with a growing company and make a significant impact on its success.
  • Collaborative and supportive team environment.
  • Training and development opportunities to enhance skills and advance your career.
  • Exposure to a variety of equipment and technologies in the warehouse maintenance industry.

If you are a dynamic leader with a passion for delivering exceptional service and driving results, we encourage you to apply for the Service Technician Manager position.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.



  • Phoenix, United States Cedric's Technician Full time

    **About us** **(FULL TIME POSITION)** **5 PANEL DRUG SCREEN MUST NOT HAVE ANY BACKGROUND RECORDS** **there will be in person Job observation Required, also this is not a cable buring job it is installation of cable television,internet,phone** **also understand this is a 1099 Contractor job please look up the meaning of 1099 Contractor** Cedric's...


  • Phoenix, United States AZ Service Technicians Full time

    Job DescriptionJob DescriptionJob Title: Appliance Repair TechnicianCompany: AZ Service TechniciansLocation: Phoenix and Surprise AreaJob Type: Full-timeSalary: Competitive, with opportunities for bonuses and raisesAbout AZ Service Technicians:Join our team at AZ Service Technicians, a family-owned business dedicated to providing top-notch appliance repair...


  • Phoenix, United States AZ Service Technicians Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insuranceOpportunity for advancementVision insurance Job Title: Appliance Repair TechnicianCompany: AZ Service TechniciansLocation: Phoenix and Surprise AreaJob Type: Full-timeSalary: Competitive, with opportunities for bonuses and raisesAbout AZ Service Technicians:Join...


  • Phoenix, United States AZ Service Technicians Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insuranceOpportunity for advancementVision insurance Job Title: Appliance Repair TechnicianCompany: AZ Service TechniciansLocation: Phoenix and Surprise AreaJob Type: Full-timeSalary: Competitive, with opportunities for bonuses and raisesAbout AZ Service Technicians:Join...


  • Phoenix, United States Cobra Tire & Auto Service Full time

    At Cobra Tire & Auto Service, we are committed to providing top-notch automotive repair and maintenance services. Our team of experienced technicians and friendly staff work together to ensure our customers receive the highest level of service and care for their vehicles. We are currently seeking a dedicated and motivated Service Writer/Assistant Manager to...

  • Household Manager

    1 month ago


    Phoenix, United States Hiring Manager Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and organized individual to join our household as a Household Manager. The ideal candidate will take charge of various tasks related to the care of our little one, manage household items efficiently, and handle special projects with attention to detail. We need someone who can work at least hours a...

  • Household Manager

    1 month ago


    Phoenix, United States Hiring Manager Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and organized individual to join our household as a Household Manager. The ideal candidate will take charge of various tasks related to the care of our little one, manage household items efficiently, and handle special projects with attention to detail. We need someone who can work at least hours a...

  • Service Manager

    2 weeks ago


    Phoenix, United States RDO Equipment Full time

    This individual will provide leadership in motivating, managing, and evaluating Service Technicians. The Service Manager will efficiently coordinate, schedule, and manage Service Technician's time, while maintaining the work order process. This role Service Manager, Service Technician, Operations Manager, Service Advisor, Customer Service, Manager, Retail


  • Phoenix, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionGeneral Service Technician: $18-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Work as a team to perform basic preventive maintenanceRepair tires, perform tire rotationsMount, dismount, and balance tiresPerform oil changes and install filtersPerform some mechanical services and repairsWhat...


  • Phoenix, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionGeneral Service Technician: $18-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Work as a team to perform basic preventive maintenanceRepair tires, perform tire rotationsMount, dismount, and balance tiresPerform oil changes and install filtersPerform some mechanical services and repairsWhat...


  • Phoenix, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionGeneral Service Technician: $18-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Work as a team to perform basic preventive maintenanceRepair tires, perform tire rotationsMount, dismount, and balance tiresPerform oil changes and install filtersPerform some mechanical services and repairsWhat...

  • Service Manager

    1 week ago


    Phoenix, United States NaumannHobbs Material Handling Corporation Full time

    The Service Mangerwill be required to perform these tasks as the core of their job responsibilities along with other associated support tasks to the operational functions of the business. This manager will be accountable for their team's revenue and performance and report the status of this on a regular basis. What will you do:Management of Technician....

  • Service Technician

    5 days ago


    Phoenix, United States Global Machinery- Phoenix Full time

    **Global Machinery**: Service Technician - Construction Equipment Dealership **Reports To**: The Service Technician will report to the Service Manager. **Job Overview** **A Service Technician is responsible for diagnosing, adjusting, repairing, over-hauling, and performing service maintenance on construction, forestry, and utility equipment in the shop....


  • Phoenix, United States Guinco Service Full time

    Job DescriptionJob DescriptionAppliance and Refrigeration Repair TechnicianWe are looking for Appliance Repair Technician candidates with exceptional customer service skills.Qualifications2+ years Experience as a Full Line Appliance Repair Technician (sealed system, refrigeration, cooking, cleaning, laundry)Willing to undergo a pre-employment drug screen,...

  • Service Technician

    1 month ago


    Phoenix, United States Global Machinery- Phoenix Full time

    Job DescriptionJob DescriptionGlobal MachineryJob DescriptionService Technician – Construction Equipment Dealership Reports ToThe Service Technician will report to the Service Manager.Job OverviewA Service Technician is responsible for diagnosing, adjusting, repairing, over-hauling, and performing service maintenance on construction, forestry, and utility...

  • Service Technician

    1 week ago


    Phoenix, United States CopperState Fire Protection Full time

    Job DescriptionJob DescriptionCopperState Fire Protection, a Pye-Barker company, is currently hiring for a Service Technician in our Phoenix, Arizona branch. Position Summary: Service Technicians are responsible for conducting routine inspections, testing, service and preventative maintenance on electrical, sprinkler and/or suppression fire alarm systems....

  • Service Manager

    1 month ago


    Phoenix, United States Southwest Waterworks Contractors Inc. Full time

    ** PumpMan Intermediate Holdings LLC** ** Service Manager** Phoenix, AZ 85034 **Service Manager Opportunity** PumpMan is a leading provider of pump systems and on-site maintenance, service, and repair services for commercial, industrial, and municipal water pump systems in North America. We have an excellent opportunity for a **Service Manager** at our...

  • RV Service Technician

    9 hours ago


    Phoenix, United States Little Dealer Little Prices Full time

    Job DescriptionJob DescriptionJob Description:Little Dealer Little Prices needs RV ServiceTechnicians Imagine growing your career in the fun and interesting RV business. RV Service Technician's are in extreme demand. If you are certified, you can start at a high wage, up to $60.00 per hour flat rate. If not, we offer RV service technician hands on...

  • Adjustment Technician

    3 hours ago


    Phoenix, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...


  • Phoenix, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionPrincipal Service Solutions is hiring Adjustment Technicians who will be trained in the modification, installation, servicing, and maintaining semiconductor equipment in a manufacturing facility.This is a long-term, full-time position with full benefits and training, this position is located in Northern Phoenix, closer to Deer...