Seasonal Event/Wedding Server

2 weeks ago

Point Clear, United States PCH, Inc. Full time
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives.~Tony Davis, President

Job Summary

As a member of our hospitality team, the primary role of a Banquet Server is to deliver exceptional customer service to each guest during event service by promptly delivering prepared dishes to the correct tables, refilling water and coffee, and removing empty service items. This role is essential for creating a positive and enjoyable event experience for our guests by creating a positive first impression with a warm smile and addressing guests by name whenever possible. This role is responsible for reading Banquet Event Orders and setting tables correctly with linens, silverware, china, and glassware, serving and following table etiquette guidelines, having knowledge of the menu, and assisting in the breakdown of buffet tables and other food service stations.

Detailed Job Summary

•Prepare a wide range of alcoholic and non-alcoholic beverages, ensuring accurate recipes and proper presentation.

•Serve wine, draught or bottled beer, and other beverages responsibly, checking customers' identification to confirm they meet the legal drinking age.

•Maintain a well-organized bar inventory and ensure an adequate supply of supplies for smooth operations.

•Engage with customers in a friendly and professional manner, taking their orders and serving snacks and drinks promptly.

•Evaluate customers' preferences and needs to provide personalized recommendations for food and drinks.

•Promote daily specials and highlight unique offerings to enhance the guest experience.

•Prioritize exceptional customer service, focusing on guest satisfaction and ensuring a pleasant and memorable visit.

•Adhere to all food and beverage regulations, including responsible alcohol service and safety guidelines.

•Actively participate in daily stand-up meetings to stay informed about specials, promotions, and any relevant updates.

•Handle orders and requisitions of liquors and supplies to maintain a well-stocked and appealing bar display.

•Prepare garnishes for drinks, ensuring attractive and visually appealing presentations.

•Maintain cleanliness and hygiene standards by wiping all surfaces nightly and cleaning the floors regularly.

•Proactively take out trash as needed throughout the night to maintain a clean and organized workspace.

•Assist with monthly inventory counts to keep track of stock levels and identify any discrepancies.

•Accurately report gratuities according to company guidelines and federal law.

•Observe and comply with all requirements, training, and restrictions set forth by the Alcohol Beverage Control (ABC) board to ensure strict adherence to alcohol service regulations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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