Analyst I/II

The City of San José, the Capital of Silicon Valley, is one of the nation's best-managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government, and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Housing Department is seeking an individual whose values align with the values of the City's employees.

The City of San José Housing Department's mission is to strengthen and revitalize our community through housing and neighborhood investment.

The Housing Department is recruiting for an Analyst position in the Rent Stabilization Program. The Rent Stabilization Program provides mediation and arbitration services to landlords and tenants in rent-controlled apartments, oversees rent controlled mobile homes and provides information and referrals for non-rent controlled rental units in San José. Under the direction of a Senior Analyst, the position provides information and assistance to the public and staff on many aspects of rent stabilization and rental housing laws, regulations, and procedures. The position may prepare petitions from the public in preparation for hearings under the City’s rent stabilization and related ordinances, answer public inquiries to the Rent Stabilization Program, track and analyze data and outcomes, as well as perform other complex tasks required in the administration of housing programs. This position will assist in outreach and education functions and may assist tenants and landlords in accessing eviction prevention resources, including emergency rental assistance and legal services. The position may collect documents and assess eligibility of tenants and landlords for an eviction diversion program. The incumbent will be expected to make public presentations, interact with tenants, property owners, and their representatives and must be able to communicate effectively, both orally and in writing, with persons from diverse social, cultural and economic backgrounds.

Duties of the positions may include: Responding to inquiries from the public regarding Apartment Rent Ordinance, Tenant Protection Ordinance, Mobile homes Ordinance, and related rules, regulations and policies and making referrals to other agencies, as appropriate. Processing petitions from landlords and tenants and supporting Hearing Officers and mediators throughout the hearing and mediation process. Assisting parties to the petition in developing all information needed for presentation in hearings without bias toward either party. Facilitating the resolution of petitions and complaints where possible through voluntary agreements between the parties that are consistent with the City’s housing ordinances and policies. Tracking and reporting outcomes of petitions. Manage relationships and contracts with contract employees providing mediation and arbitration services for the Rent Stabilization Program. Assisting landlords in maintaining compliance with City rental housing ordinances through enrollment in the City’s rental programs, maintenance of business licenses, and other city and state permit requirements as appropriate. Working with developers, contractors and across departments to ensure compliance with Ellis Act and other tenant displacement ordinances Participating with groups in analyzing and evaluating community conditions and needs; offer guidance and counsel in the establishment of goals and techniques of achievement. Conducting outreach to San José’s diverse communities to educate landlords and tenants about their rights and responsibilities Obtain data and other information from operating departments through use of questionnaires, personal visits, and otherwise as indicated; assemble, array, process, and analyze data; prepare studies and reports as indicated; and propose or suggest appropriate action to supervisor. Analyzing rent and other data to ensure compliance with City ordinances. Utilize automated data processing applications, including spreadsheets and databases to analyze and present information. Developing solutions to administrative problems by gathering and analyzing facts about program compliance, processes, procedures and workload; evaluating and preparing recommendations in response to departmental requests for program changes; and supporting the installation of improved systems or organization; Monitoring program budget; preparing revenue estimates; preparing and monitoring grants, contracts, and other financial transactions. Preparing and revising policy and procedures manuals and instructional materials for public and internal use. Attending internal and public meetings as required. May be required to present information through speaking in public forums on City housing and other programs. Drafting memoranda and coordinating with team members to prepare regular reports May supervise and give direction to clerical support staff and/or student interns. Providing translation services, as needed, for Department staff. Performing related work as required. The ideal candidate will have strong writing and communication skills, experience with general management/administrative analytic work and providing information to the public that has involved the interpretation and applications of laws, rules, and regulations. Familiarity with rent control, eviction process, and/or issues regarding housing is highly desirable.

Fluency in a foreign language, such as Spanish, Vietnamese, Cantonese, Mandarin or Tagalog, is highly desirable.

This recruitment will be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Education and Experience Analyst I A Bachelor's Degree from an accredited college or university. Analyst II A Bachelor's Degree from an accredited college or university AND two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, or human resources. Acceptable Substitution Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration or

human resources may be substituted for the education requirement on a year for year basis. The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Desirable competencies for this position include:

Job Expertise

- Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. More specifically: Experience in general management/administrative analytic work and providing information to the public. Familiarity with rent stabilization, eviction process and/or housing issues is desirable. Ability to understand, interpret, and communicate complex regulations and legal documents. Analytical Thinking -

Approaching a problem or situation by using a logical, systematic, sequential approach.

Communication Skills –

Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Customer Service -

Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Decision Making -

Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Facilitation –

Exhibits behaviors and techniques that enhance the quality of group processes.

Teamwork & Interpersonal Skills –

Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of these positions, the selection or hiring processes, please contact Edmund Wong at Edmund.wong@sanjoseca.gov

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