Network Engineer

2 weeks ago

Dallas, United States Sourcepass Full time

Job Description

Job Description

ABOUT SOURCEPASS We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business. We have been named by Channel Futures as one of the world's 501 most strategic and innovative MSP's for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday

Pretty cool right? We like to think so WHY JOIN US? At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members. We have an exciting opportunity to join our amazing team of 500+ staff as a Network Engineer. Feel free to check out our website at www.sourcepass.com to learn more about us POSITION SUMMARY You will be providing Level III IT Support and Break/Fix resolution from our client's location. You need patience and the ability to ask the right questions that uncover details critical to the resolution of issues. This position reports to the Service Manager. The salary for this position is $90,000+ (negotiable based on experience). RESPONSIBILITIES Proven Experience as a Network Engineer or relevant position Act as a liaison between Vendors and clients for open vendor support requests Diagnose and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Organize and schedule diagnostic testing around client availability to inhibit impact Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.) Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results) Identify and document computer or network equipment warranty issues and communicate them internally Ability to communicate effectively Ability to prioritize multiple tasks effectively Ability to work in a fast-paced environment Ability to work independently and in a team environment Ability to take criticism Excellent Organizational and time-management skills In-depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Ability to think outside the box Looking to grow and improve their skillset DESIRED

SKILLSET/EXPERIENCE Working Knowledge of the Cisco ACI Fabric, Solid experience with CISCO ACI will be a major plus Minimum 5 years detailed experience in configuration of Cisco ASA Minimum 5 years detailed experience in configuration of Cisco Routers and Switches Setup and Configuration experience with Cisco Wireless Controllers and Cisco Wireless access points Thorough technical knowledge in the design, implementation, and operation of TCP/IP networks to include layers 1-3 routing Experience with SDWAN or training with Cisco SDWAN Experience with Microsoft MFA, Zscaler, and RSA Complete working knowledge of Microsoft Office Including Microsoft Visio for network designs and diagrams Must be Cisco Certified or working towards at least a CCNP with qualifying and in-depth Cisco networking experience Technical Support Experience: 3-5 Years (Preferred) Experience working with SonicWall devices (Preferred) Experience working with HP Devices (Preferred) Diagnose and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Organize and schedule diagnostic testing around client availability to inhibit impact Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.) Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results) Identify and document computer or network equipment warranty issues and communicate them internally

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