Senior Director of Operations

3 weeks ago

Concord, United States Dent Wizard Full time
Description

Reporting to the Division Vice President, Operations. As a Senior Director of Operations, your essential job functions include:

Leadership / Strategic Initiatives (50%)

  • Create a positive and productive working environment consistent with Dent Wizards core values.
  • Communicate Dent Wizards vision and execute on company strategy.
  • As a member of the Division leadership team, provide input into the Division business strategy, with a specific focus on leading the Dealer/Rental business.
  • Deliver Vital Few objectives in partnership with enabling functions.
  • Deliver Dealer/Rental operating performance for the Division at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD.
  • Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions.
  • Implement processes to track and maximize asset utilization to attain forecasted ROIs.
  • Drive a culture of coaching through on the job engagement and formalized training to support field operations effectiveness and the consistent development of people.
  • Participate in Succession Planning process to develop Operations Leaders.
  • Hire, develop and motivate operations leaders and technicians.
  • Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA.
  • Build pipeline and lead operational diligence for acquisitions to ensure smooth integration and delivery of financial expectations.
  • Participate in field town hall communications.

Customer Engagement (30%)

  • Partner with the Sales team to:
  • Lead Team Sell and drive revenue, customer expansion, customer retention and five-star service.
  • Support the execution of the division customer development plan.
  • Develop strong relationships with key customers.
  • Drive continuous expansion of DW services across the Dealer/Rental business.
  • Provide lead generation and drive integrations for potential acquisitions.
  • Deliver targeted price increase, in partnership with sales based on customer segmentation.
  • Participate in and support the fulfillment of WTD/FLF+ strategic initiatives across the Dealer/Rental business.

Ops Administration (15%)

  • Lead the Goal Setting & Review (GS&R) process for the Dealer/Rental team.
  • Lead a monthly financial review for each Territory and develop and implement plans to deliver annual operating budgets.
  • Lead Q Process for the Dealer/Rental team to ensure complete participation and drive Vital Few initiatives and MITs.
  • Support and adhere to DWs policies and procedures on ethics standards and commitments.
  • Provide timely feedback to DVP, Ops and senior team as to market conditions, competitive pressures, and the engagement of staff at all levels.

Staffing (5%)

  • Own the balancing of staffing decisions to trade off gross margin vs. new business capacity.
  • Recommend appropriate staffing levels and/or business solutions to reach desired goals.
  • Ensure leaders have the skills to and are effectively hiring strong talent.

Competencies Required

  • Lead large, complex teams
  • Results Orientation
  • Systems Thinking / Process Improvement
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Apply Knowledge
  • Attract, Develop and Manage Performance
  • Conceptual Thinking
  • Empathetic Outlook
  • Presentation Skills

Position Requirements

  • Minimum of 7 years of leadership experience required.
  • 5 years proven operations experience in a similar type of environment.
  • Auto and reconditioning industry experience preferred.
  • Continuous viewing from and inputting data to a computer screen.
  • Travel as necessary (up to 75%).
  • All applicants being considered for employment must pass a pre-employment drug screening and background check.

This is an exceptional opportunity to join a successful company at an exciting time. This position includes excellent earning potential and an excellent benefits package including: health, dental and life insurance, 401(k) with company match, and a company vehicle.

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