Guest Service Assistant

3 weeks ago

Spokane, United States Kalispel Golf and Country Club Full time
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality

It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE

We Make People Feel Special.Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES

We Take Pride In Everything We Do.Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.

Everyone is Welcome Here.Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible.

We Choose Excellence Every Day.Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Essential Duties and Responsibilities

  • Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
  • Know daily and seasonal menu offerings and dish plating and appearance
  • Seat guests in a timely and appropriate manner, using server rotation in our Dine Time system
  • Communicates with other GSA's
  • Welcome guests and provide attentive and friendly Kalispel service
Receives, appropriately greets and transfers all incoming callers in a polite, expedient and accurate manner.
  • Will assist in food running to deliver great food in a timely manner when assigned or as needed
  • Resets tables when assigned and as needed. Details tables, chairs and floor.
  • Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.
  • Resolve any guest complaints, problems with food or service and pass on to shift supervisor.
  • Attend all training meetings.
  • Assist in other projects, as directed.
  • Available and willing to work any changes in hours deemed necessary for Business Levels
  • Responsible for maintaining a consistent, regular good attendance record.
  • May be required to be a panelist for the Internal Review Hearings.
  • Smiles and makes guests feel special.
  • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.


Supervisory Responsibilities

This job has no supervisory responsibilities.

Education
  • Preferred High school diploma or general education degree (GED).
Experience
  • One to three months related experience and/or training helpful; or equivalent combination of education and experience.
  • Familiarity with sit-down restaurant operation preferred
Skills
  • Must possess excellent customer relations and customer service skills.
  • Skill in identifying and resolving problems under pressure conditions.
Other Requirements
  • Must be 18 years or older.
  • Washington State Mandatory Alcohol Server Training Certification
  • Ability to obtain and maintain a Tribal Work Permit 2.
  • Valid health card.
  • Hepatitis A vaccination.
  • Work nights, weekends and holidays as required


Physical Demands
  • Requires the ability to lift and/or move objects weighing up to 25 pounds.
  • Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.

  • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
  • Constantly requires working with fingers rather than the whole hand or arm.
  • Constantly requires repetitive movement of the wrists, hands and/or fingers.
  • Often requires walking or moving about to accomplish tasks.
  • Occasionally requires standing and/or sitting for sustained periods of time.
  • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
  • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
  • Occasionally requires stooping which entails the use of the lower extremities and back muscles.Infrequently requires crouching.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

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