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Analyst I, Digital Assets

4 months ago

Richmond, United States Estes Express Full time
Job Description

Job Summary:

At Estes, we are working to not only transform the company but the industry at large. We're seeking enthusiastic individuals who are eager to contribute to this transformative journey. As a Digital Assets Analyst I within our IT department, you will collaborate closely with stakeholders across multiple departments. Together, we'll focus on forecasting, optimizing inventory, and ensuring the swift implementation of mobile devices, IoT devices, and telematics solutions for all of Estes' powered and non-powered equipment, as well as freight dimensioners, and forklift scales. This role involves collaborating with stakeholders, vendors, and field service members to ensure software assets and firmware versions are current and secure. Embrace the opportunity to become an expert in digital assets solutions, sharing your knowledge with our field service team and other stakeholders. Let's cultivate a culture of growth and innovation as we propel Estes and the industry forward.
  • Responsible for forecasting, order processing, inventory control, and shipment of digital assets and accessories for future Fleet installations
  • Gather and analyze data from various sources to provide visibility into supported initiatives and campaigns
  • Collaborate with team members and key stakeholders to effectively forecast inventory needs for Fleet and Operations
  • Work with leadership and vendors to process new orders and RMA's as needed
  • Work with internal and external stakeholders to coordinate installation of digital assets solutions on all powered and non-powered fleet assets
  • Support key internal stakeholders and third-party vendors with relevant data, processes, and program/project implementations
  • Continually identify opportunities for process improvement and make recommendations for enhancements
  • Develop and maintain reports, dashboards, and other visualizations to communicate insights to stakeholders
  • Partner with key stakeholders and third-party vendors for accurate billing reconciliations
  • Develop and maintain documentation related to processes and procedures
  • Audit digital assets services, usage reports, and billing invoices to ensure adherence to SLA's and contractual agreements
  • Collaborate with stakeholders and field service members to manage software and firmware upgrades and patches, ensuring the compliance and security of digital hardware assets
  • Regular attendance is required.
  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
  • College diploma/university degree or equivalent work experience showing proven results
  • 1 or more years of previous transportation, supply chain, warehousing, or similar experience required.
  • Previous experience with telematics solutions, IoT devices, mobile devices, dimensioners, and forklift scales in a fleet environment highly preferred.
  • Passionate commitment to delivering exceptional customer-focused service to fellow co-workers and external partners
  • Excellent communication skills including listening, verbal, and written; demonstrated experience summarizing technical efforts and how they align to business outcomes required
  • Strong analytics experience to include intermediate Excel and SQL required. Experience with Power BI highly preferred.
  • Ability to learn new technologies, tools, and processes to perform job functions
  • Ability to translate business requirements into technical and data parameters
  • Ability to quickly and efficiently research solutions and provide suggestions of improvement
  • Strong attention to detail, ability to understand up/downstream data flow, strong analytical skills, and creative problem-solving abilities
  • Rapidly adapt and respond to changes in environment and priorities
  • Ability to handle highly confidential information with the utmost discretion required
  • Ability to network across the organization with a collaborative style
  • Ability to communicate in both technical and user-friendly language
  • Strong Microsoft Office skills required
  • Experience with Jira Service Management or other service/asset management tools preferred
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be authorized to work in the United States

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

About Us

Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.