IT Lead Systems Administrator

Posted

3 days ago

Full-time

Information Technology
Oil and Gas
About the job

ABOUT NEXTDECADE
NextDecade Corporation is an energy company accelerating the path to a net-zero future and leading innovation in more sustainable LNG and carbon capture solutions, NextDecade is committed to providing the world access to cleaner energy. Through our wholly owned subsidiaries Rio Grande LNG and NEXT Carbon Solutions, we are developing a 27 MTPA LNG export facility in South Texas along with one of the largest carbon capture and storage projects in North America. We are also working with third-party customers around the world to deploy our proprietary processes to lower the cost of carbon capture and storage and reduce CO2 emissions at their industrial-scale facilities. By combining emissions reduction associated with our carbon capture and storage project, responsibly sourced gas, and our pledge to use net-zero electricity, Rio Grande LNG is expected to produce

a lower carbon intensive LNG

for the world.
NextDecades common stock is listed on the Nasdaq Stock Market under the symbol NEXT. NextDecade is headquartered in Houston, Texas.
SUMMARY OF THE ROLE
IT Lead System Administrator will provide day-to-day and project-related technical support primarily for the RG LNG Facility in Brownsville and remotely for other office locations. This includes analytical and problem-solving skills to contribute to problem resolution by closing/resolving tickets, giving first class, hands-on support to end-users (ND Communications Office Brownsville, RG LNG Construction Site / RG LNG Facility (Future)Brownsville). This role includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end-user requests, including the monitoring, tracking and coordination of service desk functions. Serve as a liaison between locations supported, third-party support and equipment vendors, and corporate IT teams on technical matters.
LOCATION
KEY RESPONSIBILITIES
Manage the processing of incoming support requests to ensure courteous, timely, and effective resolution of end user issues.
Coordinate and/or perform hands-on fixes at the desktop level, installing/upgrading system software, hardware configuration and setup, manage applications and system tools.
Participate in technical projects including - Image/OS testing, new software rollouts, tenant migration and Azure/Active Directory consistency.
Application support lead for multiple programs, including administration of O365 environment (Azure, MS Teams, SharePoint, Exchange)
Help deploy/manage and inventory IT Asset Lifecycle Management program for end point computing devices.
Deliver frontline technical support for all employees and partners.
Promote and adhere to a culture of compliance and governance with respect to documentation, reporting, knowledge transfer and training.
Support talent recruiting, development, and training programs.
Support and assist highly specialized and cross-functional teams in a fast paced and growing business environment.
Stay current on the latest trends in IT Infrastructure and Cloud technologies and promote a culture of innovation and technology awareness.
Analyze and monitor for outages pertaining to our services, applications, and networking tools.
REQUIREMENTS
Minimum/preferred

experience

required for the position:
8+ years of experience in IT Infrastructure, Technical Services, Help Desk/Support Service environment.
Experience working with diverse corporate functions and balancing IT and OT requirements.
Deep understanding of current and emerging IT technologies
Core understanding of resource management and allocation
Excellent analytical, strategic planning, and execution skills
Knowledge on how other organizations can use current and emerging technologies to drive digital business.
Knowledge and strong understanding of the ITIL Framework and five core pillars
Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models
Experience building and managing multidiscipline support teams.
Strong Program or Project management skills with experience managing large enterprise company-wide projects, refreshments, rollouts, and migrations.
Experience working with diverse corporate functions and balancing IT and OT requirements.
Experience in vendor selection processes, service negotiations, and managing scopes of work with 3rd party service providers.
Customer escalation and conflict resolution skills required.
Resource planning and mitigation management
Ability to effectively document and develop standard operating procedures.
Excellent verbal and written communication skills
Minimum/preferred

knowledge, skills and abilities

required of the position:
Self-starter able to drive towards goal and manage time effectively.
Analytical and the ability to think and resolve issues on the spot.
Able to work in a collaborative and fast-paced environment.
Ability to work efficiently within a team as well as being a self-directed worker that is comfortable working independently with little supervision.
Able to communicate and translate technical topics into easy-to-understand concepts.
Core understanding of resource management and allocation
Knowledge on how other organizations can use current and emerging technologies to drive digital business.
Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models
Customer escalation and conflict resolution skills required.
Ability to effectively document and develop standard operating procedures.
Excellent verbal and written communication skills
Working knowledge of Active Directory
Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint, Power BI, Azure, Exchange, MS Team
Strong team building and leadership skills.
Bachelors degree in Information Technology, Computer Science, or equivalent experience preferred
*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
NEXTDECADE VALUES
Safety

We make safety a priority. Everything we do relies on the safety of our people and the communities around us.
Integrity

We do the right thing, and are open, ethical, and fair. We hold ourselves to the highest standards in all that we do.
Honesty

We value truth and honesty in ourselves and others. We honor our commitments and take responsibility for our actions.
Respect

We listen, and respect people, the environment, and the communities in which we live and work.
Transparency

Transparency builds trust. We promote open communication with our people, our customers, and all our stakeholders.
Diversity

We value diversity of people and thought. It takes people with different strengths, ideas, and cultural backgrounds to make our company succeed.

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