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Replies within 24 hours Benefits: Bonus based on performance Competitive salary Free food & snacks Free uniforms Opportunity for advancement Training & development Location: Slidell, LAEmployment Type: Full-timeSalary: Competitive, based on experience + Performance BonusesAbout UsAt All Saints Insurance Agency, we pride ourselves on delivering exceptional insurance solutions tailored to meet the unique needs of our clients. Our team thrives on teamwork, client-centric service, and a commitment to professionalism. We're looking for a driven and emotionally intelligent Customer Service Representative (CSR) who understands the value of accountability, is comfortable with direct communication, and is ready to make a significant impact.Job OverviewAs a Customer Service Representative, also known as an Insurance Account Manager, you will play a crucial role in maintaining and expanding our client relationships. You will handle service requests, perform annual policy reviews, and cross-sell additional insurance products to existing clients. Your goal will be to enhance client satisfaction, increase revenue, and help turn our customers into raving fans.Key ResponsibilitiesClient Service & Support: Handle client inquiries, process policy changes, and resolve issues with a focus on providing exceptional service.Policy Reviews: Conduct annual reviews of client insurance portfolios, identifying opportunities for additional coverage or upgrades.Cross-Selling: Identify and recommend additional insurance products that meet the evolving needs of our clients.Client Retention: Maintain high levels of customer satisfaction to ensure client retention and loyalty.Collaboration: Work closely with the sales team to ensure a seamless experience for our clients.Accountability: Take ownership of your work, consistently meeting and exceeding performance goals.Problem-Solving: Approach challenges with a solutions-oriented mindset, contributing to a positive and productive workplace environment.QualificationsExperience: Minimum of 2 years in a customer service or account management role within the insurance industry.Licensing: Must be a licensed insurance agent in Louisiana or willing to obtain within 30 days of employmentCommunication: Strong verbal and written communication skills, with an ability to convey complex information clearly and effectively.Sales Skills: Demonstrated ability to cross-sell or up-sell insurance products.Emotional Intelligence: Ability to handle challenging situations with tact and professionalism.Tech-Savvy: Proficiency with insurance software and CRM systems.Adaptability: Comfortable in a fast-paced, results-driven environment.Why Join All Saints Insurance Agency?Growth Opportunities: We invest in our employees' professional development and offer opportunities for career advancement.Supportive Team Culture: Work alongside a team of professionals who are committed to your success.Impactful Work: Your contributions will directly influence our growth and client satisfaction.Competitive Compensation: We offer a competitive salary with performance-based bonuses.How to Apply If you are ready to join a dynamic team that values professionalism, teamwork, and client satisfaction, we want to hear from you Submit your application with your resume via the career site.Follow this link to complete first of two short assessments, the second will be emailed directly to you after you complete the first. All Saints Insurance, LLCIf you're interested in a career with our agency, please click the button below to take an online assessment. Not only will we receive the results, but so will youDon't forget to complete your application for the position you're interested in belowAt All Saints Insurance, we empower people by simplifying insurance and delivering financial peace in the face of potential loss. We work with a unified purpose and our team enjoys helping the people of our community.Our team culture is very important to us here. Our office runs on teamwork, a mission for serving others, positivity and education instead of hard core sales. Don't get us wrong, the numbers do matter but secondary to our unified purpose. Having positive, self motivated, humbly confident people on our team is crucial to our success.We're tech savvy. We adapt and adjust. We're always looking for ways to make our jobs more efficient and effective. We require positivity and excellence, someone who takes pride in their work because it is a reflection of all of us here. We have straightforward communication and hold each other accountable. Company Website:
