Customer Service Intern
2 weeks ago
Job Description Customer Service Intern - VIC1089 **Description**
**Job Summary:**
The general purpose of the Customer Service Intern is to partner with the Customer Service Leadership team to identify and implement process improvements to drive increased efficiency.
**Essential Functions & Accountabilities:**
Shadow employees in support of the Employee Free Lens program
Document current process and identify improvement opportunities
Create common, email template to capture all necessary employee information
Gain necessary approvals from business partners
Document new process and partner to identify business ownership as needed
Support implementation of automated trial and/or order revenue processing as determined by CS Project Specialist
Utilize current reporting capabilities to track progress for manual to automated order processing
CooperVisions management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.
**Qualifications**
***Knowledge, Skills and Abilities:***
Intermediate skills in the use of Excel, Word, PowerPoint and Visio (preferred).
Well organized with attention to detail and ability to carry out tasks independently and meet deadlines.
Excellent project management, organizational and follow-through skill set.
Ability to read and understand data analytics.
Strong oral and written communication and interpersonal skills, with ability to communicate with diverse populations
Professional demeanor.
***Work Environment:***
Professional office setting
Willing to report to work in the Victor office
Ability to support work responsibilities remotely if needed
This is a paid internship
Prolonged sitting in front of a computer
***Experience:***
Not required, but prior Internship experience is a plus.
***Education:***
Current college student, majoring in Operations or Management, entering their Junior or Senior year
No specific academic affiliations and/or certifications required
3.0+ GPA required
**Job**
: Customer Service **Primary Location**
: United States-New York-Rochester
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