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Customer Service Rep- Logistics

2 months ago

Kent, United States TalentBridge Holdings Corporation Full time

Spanish speaking a plus As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners, and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. SHIFT DETAILS: Monday- Saturday between 0500-1900 time frame, 40 hours a week. The schedule needs to be flexible. What your day-to-day will look like: Assist customers and business partners via telephone and email. Handle customer complaints in a calm, professional manner. Diagnose, assess, and resolve problems or issues. Monitor the progress of delivery routes. Scan haul-away pods and verify stamps. Process changes or cancellations to delivery orders. At a minimum, you'll need: Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint. It'd be great if you also have: High school diploma or equivalent. 1 year related experience, preferably within a call center environment. Strong customer service skills and the ability to satisfactorily resolve issues. Solid ability to multitask with exceptional organizational skills. Ability to thrive under pressure while delivering solutions that exceed customer expectations. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us. #J-18808-Ljbffr