Patient Service Associate- Duke Primary Care Brier Creek Family Medicine
4 days ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Primary Care
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
Patient Service Associate- Duke Primary Care Brier Creek Family Medicine
Duke Primary Care
Hours:
Clinic operates on extended hours. PSAs work 5-8 hours shifts meeting the needs of the clinic
Monday and Friday 7:30am-5pm
Tuesday, Wednesday, and Thursday
7:00am-5pm
Occ Summary
Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.
Work Performed
Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate alll abs/procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check-out patients. Make return appointments by physician or referring physician and scheduling tests and procedures scheduling patients into the correct appointment type, entering the primary Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards
Knowledge, Skills and Abilities
Strong verbal and written communication. Basic PC and dataentry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establishand maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.
Level Characteristics
N/A
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
-
Certified Medical Assistant
4 days ago
Raleigh, United States Duke Health Full timeCertified Medical Assistant (CMA) - Duke Primary Care - Brier Creek Family at Duke Health summary: The Certified Medical Assistant (CMA) at Duke Primary Care provides essential support to healthcare teams by performing both administrative and clinical tasks. This role involves direct patient care, assisting medical staff with examinations, managing patient...
-
Certified Medical Assistant
2 days ago
Raleigh, United States Duke Health Full timeCertified Medical Assistant (CMA) - Duke Primary Care - Brier Creek Family at Duke Health summary: The Certified Medical Assistant (CMA) at Duke Primary Care provides essential support to healthcare teams by performing both administrative and clinical tasks. This role involves direct patient care, assisting medical staff with examinations, managing...
-
Raleigh, United States Dukehealth.org Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...
-
Certified Medical Assistant
7 days ago
Raleigh, United States Duke Health Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent,...
-
Certified Medical Assistant
5 days ago
Raleigh, United States Duke Health Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke Primary CarePursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...
-
Certified Medical Assistant
4 days ago
Raleigh, United States Duke Health Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...
-
Certified Medical Assistant
4 days ago
Raleigh, United States Duke Health Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...
-
Certified Medical Assistant
3 days ago
Raleigh, United States Duke Health Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...
-
Certified Medical Assistant
21 hours ago
Raleigh, United States Duke Health Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...
-
Certified Medical Assistant
3 days ago
Raleigh, NC, United States Duke Health Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...
-
Certified Medical Assistant
3 days ago
Raleigh, NC, United States Duke Health Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...
-
Surgical Technologist
4 days ago
Raleigh, United States Duke Health Full timeSurgical Technologist - Duke GI-Endoscopy at Brier Creek (Commitment Bonus Eligible) at Duke Health summary: The Surgical Technologist at Duke GI-Endoscopy provides crucial support during endoscopic procedures by preparing medical supplies and maintaining sterile environments. This role involves direct and indirect patient care, instrument handling, and...
-
Surgical Technologist
4 days ago
Raleigh, United States Duke Health Full timeSurgical Technologist - Duke GI-Endoscopy at Brier Creek (Commitment Bonus Eligible) at Duke Health summary: The Surgical Technologist at Duke GI-Endoscopy provides crucial support during endoscopic procedures by preparing medical supplies and maintaining sterile environments. This role involves direct and indirect patient care, instrument handling, and...
-
Surgical Technologist
1 week ago
Raleigh, United States Duke Health Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose. Learn more about us: JOB LOCATION: Duke GI-Endoscopy at Brier...
-
Surgical Technologist
3 days ago
Raleigh, United States Duke Health Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose. Learn more about us: JOB LOCATION: Duke GI-Endoscopy at Brier...
-
Surgical Technologist
7 days ago
Raleigh, United States Duke Health Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose. Learn more about us: https://dhip.dukehealth.org/about-us JOB...
-
Surgical Technologist
5 days ago
Raleigh, United States Duke Health Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.Learn more about us:https://dhip.dukehealth.org/about-usJOB...
-
Surgical Technologist
3 days ago
Raleigh, United States Duke Health Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose. Learn more about us: JOB LOCATION: Duke...
-
Surgical Technologist
21 hours ago
Raleigh, United States Duke Health Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose. Learn more about us: https://dhip.dukehealth.org/about-us JOB...
-
Surgical Technologist
3 days ago
Raleigh, NC, United States Duke Health Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose. Learn more about us: https://dhip.dukehealth.org/about-us JOB...