Home care manager

4 weeks ago

Los Angeles, United States EMPATHYHANDS HOMECARE Full time

Job Description

Job Description

Benefits: 401(k) Bonus based on performance Dental insurance Health insurance Opportunity for advancement

Home Care Agency Manager

Job description

We are a growing non-medical homecare agency looking for an experienced agency manager to help manage the operations of the agency.

After the first months of in-office training, the job will include some remote work. Some fieldwork is required.

The ideal candidate must have past direct experience managing, coordinating, and scheduling home care aides. This person will act as a liaison between the Owner, the caregivers, clients, and the community. Responsible for the daily operations and quality of the agency. Maintain a leadership role for the planning and achievement of objectives that are consistent with the company, business, and financial goals.

Qualifications/Educational

Requirements:

1. The candidate must be at least 21 years of age, with at least:

One (2) Years of management experience.

One (1) Year of Home Health/Home Care experience.

Minimum one year of

supervisory/management

experience, including hiring & coaching of caregivers, performance management, employee relations, and supervision of daily operations in Home Health or Home Care settings.

Demonstrated good judgment, problem-solving, and decision-making skills.

2. The Manager must possess the following skills:

Excellent oral and written communication skills.

Professional demeanor and appearance.

Proficient skills to promote excellent client relations and customer skills.

People management skills and the ability to network and manage a team.

Self-starter, takes the initiative to get the job done

Meticulous attention to detail, excellent communication, and interpersonal skills, and a strong work ethic

A teammate that brings welcoming energy to our clients, caregivers, and third parties.

Excellent organizational and time management skills.

Someone extremely reliable, efficient with their time, and able to coordinate all administrative tasks (referrals, phone calls, scheduling, claims, etc.)

Responsibilities/essential

functions: The person in this position must be able to independently perform the following essential job functions with or without reasonable accommodations. Duties include (but are not limited to):

1. Hire, onboard, and schedule caregivers.

2. Conduct client in-home assessments.

3. Communicate appropriately among care team, clients, affiliated vendors and other third parties.

4. Works with the owner and other team members towards office and business goals.

5. Remain informed and educated about home care licensing regulations and standards as well as management issues.

6. Maintains a mature problem-solving approach under stressful circumstances.

7. Promote interdepartmental cooperation and communication, which may result in mediation of client/caregiver disputes.

8. Develop employee excellence through recruitment, retention, training, motivation, and reward.

9. Ensure that the numbers and qualifications of caregivers available to provide services are sufficient to implement the plans of care to meet the personal care needs of the clients. This may mean sometimes working a shift if unable to find a fill-in.

10. Manage and monitor the scheduling & timekeeping reporting system for proper documentation, planning, and evaluation.

11. Coordinates and participates in agency activities, including team-building activities, marketing, and other functions.

12. Oversee care delivery and client outcomes to ensure that care meets the clients needs.

13. Assure the accuracy of public information material and activities.

14. Implement performance improvement priorities.

15. Complete a minimum of six (5) clock hours per year of continuing education in subjects related to the duties of the administrator and must include at least two of the following topics. *

a. marketing.

b. development and interpretation of agency policies.

c. basic principles of management in a licensed health-related setting.

d. ethics.

e. quality improvement.

f. risk assessment and management.

g. financial management.

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