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If you are a current employee at the University of Miami, please exit this website and log into Workday to apply using the internal application process. To learn how to apply for a faculty position using the Career worklet, please review this tip sheet.
Where Excellence Meets Purpose
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.
The University of Miami UHealth at SoL Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities.
Our expert team of physicians and staff will represent a wide range of specialties, including NCI-designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoL Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth's nationally ranked neurology and neurosurgery programs.
The University of Miami UHealth - department of Patient Access at SoL Mia has an exciting opportunity for a Patient Access Representative.
JOB SUMMARY
The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.
CORE RESPONSIBILITIES:
- Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
- Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
- Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
- Identify and collect patient's self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient's financial responsibility upfront.
- Perform other duties as assigned based on departmental needs.
CORE REQUIREMENTS
- Patient Access Associate: High School Diploma required
- Patient Access Representative 1: High School Diploma required and one (1) year of customer service required
- Patient Access Representative 2: High School Diploma required and two (2) years of customer service required
- Patient Access Representative 3: High School Diploma required and three (3) years of customer service required
- Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
- Excellent verbal and written communications skills in English.
- Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
- Excellent mathematical and cash management skills.
- Knowledge of medical terminology preferred.
- Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
- Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
- Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H3
