Lead DevOps Engineer

About the US-GOV Cloud Operations Team:Cloud Operations (CloudOps) at Icertis is responsible for Availability, Resiliency, Performance, Monitoring, Emergency Response, and Capacity Planning of the Icertis Software-as-a-Service (SaaS) application & related services. CloudOps also executes Identity & Access Management, Role-Based Provisioning, Upgrades, Deployments, and Change, Incident, and Problem management to drive faster time to market. This department plays a critical role in building & executing the cloud strategy as part of overall service delivery for the company.Icertis is continuing to generate significant demand in the US public sector and the US GOV CloudOps team is at the forefront of defining, implementing, and continuously monitoring cloud security strategies to meet the rigorous federal security compliance requirements, protect our customer’s assets, reduce risk, and to empower Icertis’ federal sales team.*This is U.S. based role with a U.S. citizenship requirement, applicant must reside in and work from the U.S *We are looking for a self-motivated, growth-minded, and unabashedly detail-obsessed Principal DevOps Engineer to join our rapidly growing US GOV Cloud Operations team. This person will fill a critical role on the team, partnering with our Global DevOps team to deliver and scale impeccable cloud infrastructure and provide tooling and automation to improve and enhance our operation. The right candidate for this role is a knowledgeable automation expert who fluently speaks the language of SaaS (Software-as-a-Service) and PaaS (Platform-as-a-Service) products and technologies and who knows how to apply and adapt processes commensurate with the company’s size, culture, and strategic objectives through IaC (Infrastructure-as-Code) processes. This individual will be a passionate DevOps professional who is committed to secure SaaS service delivery and the success of our Azure Government customers.

Responsibilities

Expert-level cloud engineer, with hands-on management of production and non-production cloud-based software solutions running on Microsoft Azure ( Microsoft Government Cloud preferred )Provide strategic technical strategy, solutions, architecture, and design diagrams, which follow best practices in cloud architectureDeploy, configure, secure, and monitor various Azure services using Terraform, Ansible, and Azure DevOps pipelinesEmploy innovative thought and automation to improve workflow, efficiency, productivity, and technology deploymentAbility to take a project or task from inception to completion understand when to escalateStay familiar with relevant current and future technologies and trendsContinuously maintain and/or improve the security of client environments and customer dataMonitor all production environments as a part of a 24x7x365 on-call rotation to ensure availability, resiliency, and performance meets our SLAsRespond to monitoring alerts as receivedTroubleshoot and debug C#/ASP.NET applications and/or PaaS service failuresCollaborate with customer services, professional services, project/program/product managers, and engineers to ensure that critical and time-sensitive projects run smoothly to achieve business outcomesCreate, update, and maintain documentation for systems, processes, procedures, and infrastructure configurationPerforms other job-related duties as assigned, such as assist with evidence collection during auditsThis is an individual contributor role with title and salary based on experience #LI-BP115+ years working across multiple industries delivering available, resilient, and secure infrastructures8+ years building, deploying, and supporting mission critical IaC cloud first infrastructures (Microsoft Azure Cloud, Microsoft Government Cloud preferred)Hands-on automation creation experience with proficiency in PowerShell, Linux/BashShell, Terraform, JSON/YAML, and AnsibleExperience with automation of serverless and container technologies (Azure Function Apps, Docker, Azure Kubernetes Service (AKS))Solid understanding and hands on experience designing, building, and supporting Azure DevOps pipelinesStrong Windows Systems, Linux Systems, Network administration, IIS administration skillsStrong understanding of cloud concepts, applications, storage, compute, and networking componentsSolid C#, ASP.NET application coding and debugging skillsExperience with implementing monitoring of key indicators covering availability, diagnostic, performance, and logsSQL Expertise with always-on, replication, performance, backup/restore, stored-procedures, schema, and queryExperience working in a scrum or sprint lifecycle using a work item/ticketing queue to manage work and communicationShould have a humble, customer-centric attitude, earning the trust of clients and everyone you meetShould have great communication skills and does not mind taking ownership of issues for others and driving them to completionShould have just as much passion for their business objectives as you do about the technology used to achieve those objectivesIdentify, research, and drive true root cause for technical problemsYou are a passionate, continuous learner who keeps up with the latest trends, technologies, and tools in the industry

Additional Qualifications:

Azure Portal/Azure DevOps/Visual Studio/Azure Active Directory:Experience and working knowledge with a range of Azure IaaS and PaaS servicesExperience of working with Elastic Search, Kibana, Redis CacheComfortable using Azure DevOps (ADO), GitHub (Actions), TFS (Team Foundation Server)Comfortable with Visual Studio and SQL Server Data ToolsComfortable with basic DevOps concepts like CI/CD, and Infra-automationHands-on experience with Ansible and TerraformKnowledge and experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) processes and proceduresExperience with collaboration tools:

Microsoft Teams/SharePoint/ADOPreferred familiarity (5+ years) with some or all the following Azure PaaS security resources:Threat protectionWAF (Web Application Firewall)Tenable NessusMicrosoft Defender for CloudStatic code scanning tools: VeracodeOpen-Source scanning tools: BlackduckSIEM (Sentinel), and Cloud Security AnalyticsSecurity Operation CenterWorking with the US Government:

Ability to meet Icertis, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Icertis Federal Cloud Background Check: This position will be required to pass the Icertis Federal Cloud Background Check upon hire/transfer and every two years thereafter.What we offer:

We are committed to the health and well-being of all Icertians, their families, the communities they live in, and our customers. This commitment is represented in the Icertis “Four Rings of Responsibility”: Take Care of Self, Take Care of Family, Take Care of Community, and Take Care of Business, in that order. To support these commitments, Icertis offers excellent health and welfare benefits, a generous 401k match, and a robust paid time off program. Here are some of the other reasonsThe Best Large Companies to Work for Archives - Seattle magazine. ● Equity (RSUs) and shared ownership in the company ● Flexible work environment ● Paid maternity and paternity leave ● 7 Days for Humanity – 7 paid volunteer daysin 2024 ● Generous holidays including the 4thof July week off – paid ● Free professional and leadership coaching ● Annual personal development allowance #J-18808-Ljbffr