Imaging Customer Success Manager
4 weeks ago
Job Title Imaging Customer Success Manager (West Coast) Job Description As an individual contributor and a customer advocate, you will serve as the corporate and customer/facility point of contact - managing imaging service escalations, providing reporting, and driving initiatives to ensure best in class service delivery for the supported Integrated Delivery Network (IDN), in this case Phoenix Childrens, CommonSpirit and Cedars-Sinai. NOTE: This is a non-sales related opportunity. Your role: As a customer advocate, you will communicate the IDN business plan to our stakeholders, providing a link between the tasks and responsibility of field teams, and supporting initiatives to promote higher field productivity with a common objective of customer satisfaction. Own and direct company strategy and outcomes, through the deployment of our IDN service strategy to win over clients. Manage relationships with customers while working with your sales colleagues to lead the change from an operating paradigm centered on break-fix to one focused on customer solutions. Promote compliance, and operational performance, driving accountability using metrics and analytics. Create and encourage initiatives to change when necessary to maximize productivity, effectiveness, and the successful execution of contractual obligations. Use cross-functional cooperation and collaboration to identify growth opportunities while managing risk (such install base, multi-vendor, PMCC, US, and CCT leveraging), while driving productivity and managing the IDN business's financial performance. You're the right fit if: You’ve acquired 5+ years of customer facing experience within healthcare and with routine client interaction as a customer success manager (required); in addition to, 5+ years’ experience and understanding of Healthcare Radiology / Medical Imaging equipment (required) Your skills include proficiency in MS Office (Excel and PowerPoint skills are a must); comfortable facilitating meetings, as well as creating and delivering presentations to key stakeholders You have a Bachelor’s degree (required). You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You’re an excellent communicator (listening, presenting, concise verbal skills) and collaborator with strong interpersonal skills (build and maintain strong relationships). You are also a well-organized multi-tasker, skilled at working with tight deadlines, establishing priorities, using sound judgement to make decisions and find solutions, and take initiative to diffuse tense situations if needed. Must be flexible on working hours to mirror customer time zones (if needed) and be able to travel to customer locations across the West as needed. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Philips Transparency Details The pay range for this position is $94,900 to $175,200, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside within the West Zone: AZ, CA, ID, NV, OR, WA, UT – and be willing to travel throughout the Zone to support customer locations as needed and be located near a major (non-regional) airport (within a 1-hour drive) to be considered. Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace. #J-18808-Ljbffr
-
Imaging Solutions and Customer Service Associate
2 weeks ago
San Diego, California, United States ABC Imaging Full timeCustomer Service/Reprographics SpecialistCompany OverviewABC Imaging is a prominent global provider of printing, media, and technology solutions. Established in 1983, we have expanded to 33 regional production centers worldwide, employing a diverse team of over 500 professionals. Our company specializes in delivering comprehensive imaging solutions tailored...
-
Customer Success Manager
4 weeks ago
San Diego, United States Splunk Full timeQualifications 10 years of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies. Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Proven...
-
Customer Success Manager
4 weeks ago
San Diego, United States Wiliot Full timeWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This revolutionary...
-
Customer Success Manager
3 weeks ago
San Diego, United States Siena AI Full timeAbout Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part...
-
Customer Success Manager
1 day ago
San Diego, United States Trovata.io Full timeCompany Overview For nearly every company in the world with revenues greater than $10M, answering simple questions like, “How much cash do we have?” and, “What’s our cash flow like now and what’s it going to be like in 6 months?” are not easy for finance and treasury teams. Today, cash is still primarily managed in spreadsheets for most...
-
Customer Success Manager
1 month ago
San Diego, United States ClearDesk Full timeCompany Overview ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world. At ClearDesk, we handle the...
-
Customer Success Manager
1 month ago
San Diego, United States ClearDesk Full timeCompany Overview ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world. At ClearDesk, we handle the...
-
Customer Success Manager
1 month ago
San Diego, United States ClearDesk Full timeCompany OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...
-
Customer Success Manager
1 month ago
San Diego, United States ClearDesk Full timeCompany OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...
-
Customer Success Manager
3 weeks ago
San Diego, United States Divergent Marketing Solutions Full timeWe pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. We are now striving to attract and train the most capable and skilled Customer Success Manager to help us acquire new clients, grow into new...
-
Customer Success Manager
3 months ago
San Diego, United States Divergent Enterprises Full timeWe pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. We are now striving to attract and train the most capable and skilled Customer Success Manager to help us acquire new clients, grow into new...
-
Customer Success Manager
1 month ago
San Diego, United States Divergent Marketing Solutions Full timeJob DescriptionJob DescriptionWe pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.We are now striving to attract and train the most capable and skilled Customer Success Manager to help us acquire...
-
Customer Success Manager
3 weeks ago
San Diego, United States Divergent Marketing Solutions Full time $48,000 - $52,000Job DescriptionJob DescriptionWe pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.We are now striving to attract and train the most capable and skilled Customer Success Manager to help us acquire...
-
Customer Success Manager
2 weeks ago
San Diego, United States Divergent Marketing Solutions Full time $48,000 - $52,000Job DescriptionJob DescriptionWe pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.We are now striving to attract and train the most capable and skilled Customer Success Manager to help us acquire...
-
Enterprise Customer Success Manager
3 months ago
San Diego, United States Alvys Full timeAt Alvys, customer experience is at the core of our business. As an Enterprise Customer Success Manager, you will represent our company to our highest value customers in the freight and logistics arena. Alvys Transportation Management System represents a comprehensive overhaul of our customer’s operating procedures and systems. As such, your work will be...
-
Customer Success Manager
1 month ago
San Diego, United States ASI SERVICES INC Full timeAs a Customer Success Manager, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And with the support of your team...
-
Customer Success Manager
2 months ago
San Diego, United States ASI SERVICES INC Full timeAs a Customer Success Manager, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And with the support of your team...
-
Customer Success Manager
3 weeks ago
San Diego, United States Aspire Team Full timeAs a Customer Success Manager, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And with the support of your team...
-
Customer Success Manager
2 months ago
San Diego, United States ASI SERVICES INC Full timeAs a Customer Success Manager, you help create the energy and excitement surrounding our clients' products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers' needs. And with the support of your team...
-
Customer Success Manager
1 month ago
San Diego, United States ASI, inc Full timeJob DescriptionJob DescriptionAs a Customer Success Manager, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And...
