Operations Support Specialist
3 months ago
OpenVault LLC is expanding their Operations and Customer Support department. The ideal candidate has strong analytical, technical and problem solving skills with a passion for providing exceptional customer service. This position offers the opportunity to provide support for existing products in addition to collaborating on new development.
The office is based in the New Jersey area but the position can be remote and reports to the Director of Operations and Support.
Responsibilities include but not limited to:
Monitor daily operational processes and take corrective action as necessary
Further develop and enhance existing operational monitoring processes
Troubleshoot and resolve customer reported issues
Participate in new development and testing
Provide customer education on OpenVault services and processes
Assist with implementations
Build sustainable relationships and trust with customer accounts through open and interactive communication
Manage tickets using Zoho
Qualifications and Skills:
Proficient with MySQL
Working knowledge on Linux/Unix
Intermediate proficiency with Microsoft Office Suite
Bilingual, Spanish and English a MUST
Knowledge on DOCSIS technology
Advanced troubleshooting and problem solving skills
Self-disciplined with the ability to learn and manage work with minimal supervision or direction
Comfortable working in a fast-paced environment; able to handle shifting priorities
Excellent interpersonal, verbal and written communication
Highly organized with close attention to detail
12+ months of customer service experience preferred
12+ months experience in the Cable Industry preferred
Experience using ticketing systems (Zoho a plus) preferred
Knowledge with OpenVault products and tools a plus
Cisco and Arris CMTS knowledge a plus
IPDR knowledge a plus
Understanding of cloud services such as AWS a plus
#J-18808-Ljbffr
-
Residential Support Specialist
3 weeks ago
Trenton, New Jersey, United States NLC Support Full timePosition OverviewCompensation and Benefits:Comprehensive dental coverageFlexible working hoursHealth insurance optionsHourly Rate: $24.50NLC Support is currently seeking dedicated Residential Support Specialists to provide essential assistance in a newly established group home. The role involves supporting individuals with developmental disabilities in their...
-
Residential Support Specialist
2 months ago
Trenton, New Jersey, United States NLC Support Full timePosition OverviewCompensation and Benefits:Comprehensive dental coverageFlexible working hoursHealth insurance optionsHourly Rate: $24.50NLC Support is looking for dedicated Residential Support Specialists to provide assistance in a newly established group home. The role involves supporting individuals with developmental disabilities in their daily routines...
-
IT Support Specialist
2 weeks ago
Trenton, New Jersey, United States Hire IT People Inc Full timeJob Title: IT Support SpecialistJob Description:We are seeking a highly skilled IT Support Specialist to join our team at Hire IT People Inc. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring that their IT systems are running smoothly.Key Responsibilities:Maintain a working knowledge of...
-
IT Operations Specialist
1 week ago
Trenton, New Jersey, United States Safran Full timeIT Operations SpecialistAre you ready to drive innovation and excellence in IT operations? At Safran, we're seeking a skilled IT Operations Specialist to join our team.This role is perfect for a detail-oriented and organized individual who can ensure the smooth operation of our IT infrastructure. As an IT Operations Specialist, you will be responsible for...
-
IT Support Specialist
2 days ago
Trenton, New Jersey, United States Sagility LLC. Full timeSagility LLC. is seeking a skilled IT Support Specialist to join their team. The ideal candidate will have a strong background in technical support and be able to provide top-notch service to internal end-users.Job Summary:The IT Support Specialist will be responsible for providing technical support, installation, and maintenance of personal computer and...
-
Program Support Specialist
3 weeks ago
Trenton, New Jersey, United States Inficare Full timeJob Title: Program Support SpecialistAt Inficare, we are seeking a highly skilled Program Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the accuracy and timeliness of data entry and participant files in our GPMS system.Key Responsibilities:Review and validate participant files to ensure data...
-
Program Support Specialist
3 weeks ago
Trenton, New Jersey, United States Biogensys Full timeJob Title: Program Support SpecialistWe are seeking a highly skilled and organized Program Support Specialist to join our team at Biogensys. As a Program Support Specialist, you will play a critical role in supporting the success of our programs by providing administrative assistance, coordinating tasks, and ensuring compliance with federal mandates.Key...
-
IT Workstation Support Specialist
2 weeks ago
Trenton, New Jersey, United States NJM Insurance Full timeIT Workstation Support RoleWe are seeking a skilled IT Workstation Support Specialist to join our team at NJM Insurance. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our workstations, ensuring seamless operation and optimal performance.Key Responsibilities:Respond to technical queries and...
-
IT Support Specialist
1 week ago
Trenton, New Jersey, United States Tech One Solutions Full timeJob OverviewWe are seeking a skilled IT Support Specialist to join our team at Tech One Solutions. As a key member of our technical staff, you will be responsible for providing top-notch support to our clients, ensuring their technology needs are met with efficiency and expertise.Your primary focus will be on designing, configuring, and troubleshooting...
-
Administrative Support Specialist
7 days ago
Trenton, New Jersey, United States 22nd Century Technologies Full timeJob Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at 22nd Century Technologies, Inc. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team members, ensuring the smooth operation of our office environment.Key Responsibilities:...
-
Peer Support Specialist
4 weeks ago
Trenton, New Jersey, United States Pinnacle Treatment Centers NJ - III LLC Full timeJob Title: Peer Support SpecialistWe are seeking a compassionate and experienced Peer Support Specialist to join our team at Pinnacle Treatment Centers NJ - III LLC. As a Peer Support Specialist, you will play a vital role in supporting individuals in their recovery journey from substance use disorder.Key Responsibilities:Assist clients in overcoming...
-
Community Support Specialist
3 weeks ago
Trenton, Missouri, United States Burrell Behavioral Health Full timeJob Title: Community Support SpecialistJob Summary:We are seeking a highly motivated and compassionate Community Support Specialist to join our team at Burrell Behavioral Health. As a Community Support Specialist, you will work with clients in various capacities, providing mentorship, guidance, and support to help them overcome challenges and achieve their...
-
Administrative Support Specialist
3 days ago
Trenton, New Jersey, United States Cayuse Holdings Full timeJob SummaryCayuse Holdings is seeking an Administrative Support Specialist to provide day-to-day administrative support to IT operations. The ideal candidate will possess problem-solving skills, exceptional communication skills, and the ability to respond effectively to customers with a sense of urgency.Key Responsibilities Providing administrative support...
-
Peer Support Specialist
2 months ago
Trenton, United States Pinnacle Treatment Centers Full timePeer Support Specialist We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation, touching the lives of over more than , patients daily. Our mission is to remove all barriers to...
-
Peer Support Specialist
2 weeks ago
Trenton, New Jersey, United States Pinnacle Treatment Centers Full timeAbout Pinnacle Treatment CentersPinnacle Treatment Centers is a leading provider of addiction treatment services, dedicated to removing barriers to recovery and transforming individuals, families, and communities through comprehensive treatment.Job SummaryWe are seeking a highly motivated and compassionate Peer Support Specialist to join our team. As a Peer...
-
Database Support Specialist
3 weeks ago
Trenton, New Jersey, United States Oracle Full timeJob DescriptionAs a member of the Support organization, your focus is to deliver high-quality customer service to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical issues, mostly raised by customers through the customer portal.ResponsibilitiesOwning and resolving problems and managing customer...
-
Behavioral Support Specialist
3 weeks ago
Trenton, New Jersey, United States Arc Mercer Inc. Full timeJob Title: Supervising Behavior Support SpecialistWe are seeking a highly motivated and experienced Supervising Behavior Support Specialist to join our team at Arc Mercer Inc.About the Role:This is a fantastic opportunity for individuals who are passionate about working with individuals with developmental disabilities and want to make a meaningful difference...
-
Behavioral Support Specialist
3 weeks ago
Trenton, New Jersey, United States Arc Mercer Inc. Full timeJob Title: Supervising Behavior Support SpecialistWe are seeking a highly motivated and experienced Supervising Behavior Support Specialist to join our team at Arc Mercer Inc.About the Role:This is a fantastic opportunity for individuals who are passionate about working with individuals with developmental disabilities and want to make a meaningful difference...
-
Production Support Specialist
1 week ago
Trenton, New Jersey, United States SpectraMedix Full timeJob SummaryWe are seeking a highly skilled Production Support Specialist to join our team at SpectraMedix. As a key member of our production support team, you will be responsible for providing technical support for our Java-based web applications.Key ResponsibilitiesImplementation and production support for Java-based web applicationsUnderstanding of Windows...
-
Application Support Specialist III
2 weeks ago
Trenton, New Jersey, United States Burlington Stores Full timeJob Title: Application Support Specialist IIIBurlington Stores is seeking a highly skilled Application Support Specialist III to join our team. As a key member of our Application Support team, you will be responsible for providing tier 2 level support for Burlington Stores Retail and Corporate applications.Key Responsibilities:Provide technical support for...