Front Office Supervisor
3 weeks ago
Front Office Supervisor The Front Office Supervisor is responsible for assisting the Front Office Manager with the overall operations of the Front Office department to include the guest service agents, telephone, bell services and supervisory staff. Duties And Responsibilities: Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all company standards are being applied. Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. Assist in coordinating guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Assist with training of all new employees, and ongoing training of existing employees, including cross training for all positions. Continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates. Communicate both verbally and in writing to provide clear direction to staff. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Maintain all front desk related equipment and a par stock of supplies. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Perform any other job-related duties as assigned. Benefits: Employee Referral Program Training and development program guided by our professional team members Paid Time Off (PTO) Insurance Benefits (including medical, dental, vision, and life) Employee Discount on food and non-alcoholic beverages Qualifications: 1+ years of hotel management or leadership experience 1+ years of hotel operations experience Strong interpersonal skills and works well with others. Ability to creatively resolve challenges using business acumen skills and discretion. Demonstrates self-confidence, energy, and enthusiasm. Desire to serve people. Must have flexible work schedule that may include evening, weekends, nights, and holidays. Education: High School Diploma / GED required. Higher education degree in hospitality management or related field or equivalent work experience a plus. Physical Abilities: Requires moderate physical activity, handling of average-weight objects up to 25 lbs. and standing and/or walking for more than 4 hours per day.
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Front Office Supervisor
1 week ago
Durham, NC, United States HM Alpha Hotels Full timeDivision DoubleTree Raleigh DescriptionPUNCTUALITY IS A MUST! The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins,...
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Front Office Supervisor
1 week ago
Durham, NC, United States HM Alpha Hotels Full timeDivision DoubleTree Raleigh DescriptionPUNCTUALITY IS A MUST! The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins,...
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Front Office Supervisor
4 days ago
Durham, NC, United States HM Alpha Hotels Full timeDivision DoubleTree Raleigh DescriptionPUNCTUALITY IS A MUST! The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins,...
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Front Office Supervisor
11 hours ago
Durham, NC, United States HM Alpha Hotels Full timeDivision DoubleTree Raleigh DescriptionPUNCTUALITY IS A MUST! The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins,...
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Front Office Supervisor
4 days ago
Durham, NC, United States Hotel Durham LLP Full timePOSITION SUMMARY: The Front Office Supervisor is responsible for assisting the Front Office Manager with the overall operations of the Front Office department to include the guest service agents, telephone, bell services and supervisory staff. DUTIES AND RESPONSIBILITIES: Ensure efficient guest registration, checkout, guest service, and telephone service,...
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Front Office Supervisor
18 hours ago
Durham, NC, United States Hotel Durham Llp Full timePOSITION SUMMARY: The Front Office Supervisor is responsible for assisting the Front Office Manager with the overall operations of the Front Office department to include the guest service agents, telephone, bell services and supervisory staff. DUTIES AND RESPONSIBILITIES: Ensure efficient guest registration, checkout, guest service, and telephone service,...
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Durham, United States CMC Hotels Full timeCmc Hotels Front Office SupervisorAre you looking for a company you can grow with? Look no farther, CMC Hotels can provide this opportunity to you. We believe in growing people. Our people are the heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed...
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Front Office Coordinator
2 weeks ago
Durham, NC, United States MINDPATH HEALTH Full timeDescriptionAbout the Role Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. The Front Office Coordinator (FOC) serves as a key member of the Front Office team supporting our clinicians and our patients. The FOC...
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Front Office Coordinator
2 weeks ago
Durham, NC, United States Mindpath Health Full timeDescriptionAbout the Role Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. The Front Office Coordinator (FOC) serves as a key member of the Front Office team supporting our clinicians and our patients. The FOC...
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Front Office Coordinator
1 week ago
Durham, NC, United States Mindpath Health Full timeDescriptionAbout the Role Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. The Front Office Coordinator (FOC) serves as a key member of the Front Office team supporting our clinicians and our patients. The FOC...
