Firearm Sales and Compliance Associate

2 months ago

Sonoma, United States Wing & Barrel Ranch Full time

The Firearm Sales and Compliance Associate reports to the General Manager and is responsible for selling firearms and maintaining a complete, thorough and accurate firearms inventory to include the acquisition and disposition of firearms within federal legal compliance requirements. This role also serves as a member of the retail team, greeting members at the club, providing service and a critical first impression to members and prospective members as they arrive at Wing & Barrel Ranch.

This is a non-exempt role scheduled Wednesday through Sunday.

Requirements

Essential Duties:

•Organizes and maintains firearms within the retail store, gun vault, gun cleaning room and all firearms storage areas

•Ensures ATF 4473 forms are completed thoroughly and accurately

•Controls access in and out of the gun vault

•Completes all ATF Gun Traces on or off site as requested

•Ships and / or transfers firearms as requested

•Receives incoming firearms and ammunition. Verifies accuracy of shipments to receiving documents

•Conducts monthly firearms inventory/audits and document audits

•Assists with training of staff as requested by the GM

•Contacts customers via telephone, certified mail or e-mail concerning necessary corrections to 4473 forms to keep the club in compliance with the ATF

•Provides exceptional service to every member by assisting them in making buying decisions by:

o identifying and evaluating needs

o making product recommendations based off this analysis

•Greets members as they arrive at the clubhouse and assists Operations with helping members and guests get checked in and outfitted for their activities

•Meets or exceed sales goals while giving members and guests a great experience

•Serves as a base of knowledge of hunting and firearms, as well as general knowledge of other sporting goods items and merchandise

•Advises or assists with questions on gun products or sales

•Ensures that FFL requirements accurately completed and audited for all gun sales

•Assists in calling NICS firearm background checks

•Trains staff on FFL paperwork process/requirements as necessary

•Evaluate current

•Contribute to WBR's firearms regulatory compliance by staying current with Federal, state and local laws and regulations. Partner with GM and Owner on required changes to SOP's, or internal forms.

•Builds and manages relationships with firearm distributors and representatives

•Accurately and efficiently processes customer transactions

•Collects payment in form of cash, check or credit from customers and provides accurate change when needed, and the transaction receipt

•Records daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift

•Prepares for and facilitates monthly product knowledge training meetings

•Responds to members' questions and provides information to guests; listens to members concerns or complaints and communicates/coordinates with others to resolve issues

•Ensures daily opening /closing SOPs are created and followed

•Follows all company policies and procedures

•Maintains orderly appearance of personal workspace and surrounding areas

•Keeps work area clean, neat and safe at all times

•Learns Club Essentials and assists/trains others as needed

•Provides support for special events as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Attributes:

•Good communication skills

•Engages with members and staff effectively and productively

•Team player disposition

•Attention to detail and process

•Excellent problem-solving skills

•Great sales and customer service skills and follow-up

  • Ability to manage multiple projects simultaneously
  • Quickly learns about new products and trends
Education/Experience
  • High School Diploma or GED
  • 2+ years in firearm sales and customer service
  • Gun safety knowledge
  • Product knowledge: guns, ammunition, sporting goods, apparel, other

Computer Skills

Proficiency with Club Essentials, Microsoft Office (Word, Excel, Powerpoint and Outlook)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand for prolonged periods, use hands to finger, handle or feel to talk or hear. The employee is required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud.

Salary Description

$25.00 - $28.00 DOE

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