Customer Service Representative

4 weeks ago


Campbell, United States Sutton Swim School Full time

**Customer Service Representative**

Customer Service Campbell, California Department **Customer Service** Minimum Experience **Entry-level** Compensation **$17-20 (DOE)** Customer Service Representative Position Description A customer service representative provides superior service to our customers by developing a rapport with parents and children , do ing so by consistently meeting our customers needs and exceeding their expectations. Provide e xcellent customer service through effective communication , prioritization of responsibilities , positivity , organization , efficiency, a personable and friendly demeanor , empath y , patien ce , detail oriented work , cooperati on , professional ism , and a willing ness to go the extra mile to help customers within the policies set by management. Position Responsibilities Provide excellent customer service that exceeds the customers expectations . Have knowledge of all Sutton Swim School policies and procedures and effectively communicate them . Check and respond to emails and voicemails using effective communication skills . Perform day-to-day operational duties Position Qualifications and Requirements * Experience with Customer Service and iClass preferred

* Willing to work 2-3 customer service shifts per week.

* Understand Sutton Swim teaching program and levels (Must pass a swimming levels quiz) .

* Excellent listening and communication skills in person , on the phone , and in writing .

* Basic computer skills (Excel, Word, Outlook).

Professionalism and Organizational skills . Location Campbell, California Department Customer Service Minimum Experience Entry-level Compensation $17-20 (DOE)



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