Product Manager, Education

3 weeks ago

Cleveland, United States CSA America Testing & Certification LLC Full time
Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Product Manager embraces industry trends and the needs of a changing work environment to deliver education and training solutions that enable ease of access, knowledge, and application of standards. The Product Manager owns and manages a portfolio of publications, education and training products, or technology-based solutions related to standards. They work with internal and external stakeholders to identify market needs, develop business cases, secure funding, and develop effective solutions to fill knowledge and skill gaps in the market.

This position has a strong business orientation and maintains a close relationship with the market. The Product Manager develops a multi-year strategic plan for their product portfolio and oversees product development and go-to-market activities, resolving issues and ensuring the successful launch of projects. The Product Manager must possess a unique blend of marketing, business, and technical savvy. They have the ability to originate and grow programs or products in new and existing areas and deliver consistent results.

As a Product Manager, you will have the opportunity to:

  • Identify development opportunities that relate to new business, newmarkets, portfolio exits or enhancements to meet product, program, anddivisional goals

  • Participate in defining functional strategies and leading, directly andindirectly, aspects of strategy implementation as required.

  • Conduct customer interviews, win/loss analyses, surveys, and focusgroups; reviews customer feedback and product usage to identify trendsand customer needs

  • Attend industry events and tradeshows and engages regularly withcustomers and stakeholders at all levels to understand the needs of themarket

  • Develop relationships with significant external and internal customersand stakeholders to identify new product development funding and/orproduct sales opportunities; leads proposal negotiation, developmentand contracting as required

  • Collaborate with the Instructional Design team to develop product plans that ensure solutions meet the needs of the learners and stakeholders.

  • Develop positioning documents, business proposals, and businesscases using data-driven decision making to identify viableopportunities that fit with the strategic objectives of the portfolio, asapplicable.

  • Develops and oversee market launch plans for new products incollaboration with marketing, sales and marketing teams; ensure timelylaunch of ecommerce product pages and landing pages

  • Develops product knowledge resources and conducts productknowledge training and provides coaching and guidance for internalstaff and third-party distributors, if applicable. Shares best practicesamong the extended Education and Sales team.

  • Collaborates with other Product Managers to identify cross-sells,bundles, subscription collection opportunities

  • Make strategic presentations to executive leadership.

Preferred Education and Experience:

  • University Degree and a minimum of 7 years of product management and education and training program development experience.

  • Experience in training needs assessment and data analysis.

  • Strong verbal and written skills including ability to present to senior leaders.

  • Ability to research, propose, and execute effective product plans.

  • Proven project management skills and ability to influence cross-functional teams without formal authority.

  • Strong organizational and time management skills including the ability to handle multiple simultaneous projects.

  • Ability to develop new customer contacts and build outstanding client relationships at all levels in the organization.

  • Experience with proposal writing and contract development.

  • Product management certification and industry experience an asset

  • Ability to read, write and speak in French is an asset

Applicants with proficiency in French will be given special consideration.

#CSAstandards

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at human.resources@csagroup.org if you require accommodation in the interview process.

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