Clerk
2 months ago
We are currently looking for a Part Time 38 Clerk to join our Ardmore Tobacco Shop 2 Retail team located at the Ardmore II Tobacco Shop.
Summary:
Operates cash register and stocks store. Promotes signature products by providing the highest level of customer service.
Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Sweeps, mops, dusts, vacuums and performs basic cleaning and janitorial procedures
* Cleans windows, doors, mirrors, glass partitions, baseboards, jambs, trim and walls, maintain sanitization of restrooms, empty and clean waste receptacles
* Assists and guides customers with purchase selection
- Engages potential customers and guides with selection and purchase decisions
- May order catolog items if not in stock
- Promotes products to increase guest satisfaction and store sales
* Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Provides accurate change for cash purchases
- Processes discounts, refunds, exchanges, coupons accurately
- Balances register/terminal and completes reports for receipts, cash balance
- May perform minor trouble shooting of POS
- Maintains accurate cash count and assume responsibility for any shortages at end of shift
- May be responsible to confirm POS pricing updates
* Audits register and change box funds by auditing account shortages and overages through process of counting their shift bag down before and after closing out shift
* Stocks inventory; several times during shift by placing products on display shelf for customer availability
* Performs all other duties as assigned
Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Communicates verbally with team, departments, guests and management
Skills:
Essential:
* Vacuum cleaner, basic equipment, knowledge carpet care
* Janitorial equipment and supplies
* Operate point-of-sale terminal
Experience:
Essential:
* No prior experience required.
Education:
Essential:
* High School, GED or Equivalent
Credentials:
Essential:
* Pass general background check
Nonessential:
* Pass gaming background check
* Gaming license or permit as required by assigned position
Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Customer service
* Retail store
* Warehouse freezer/cooler
* Commercial and residential vacuum
* Computers, printers, phones
* Point-of-sale equipment
* Potential exposure to cleaning fluids and solvents
* Communications written, verbal
* Pass pre-employment drug test
* Frequently bend, kneel, stoop, push, reach
* Hand-eye coord, reach and grasp
* Frequently lift and or carry up to 25 lbs
* Moderately strenuous work
* Standing up to 100% of shift
* Walk up to 75% of shift
* May work day shift
* May work evening shift
* May work holidays
* May work night shift
* May work rotating shifts
* May work weekend shift
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