Scheduler Cancer Center
3 days ago
Overview:
- Assists in scheduling all medical oncology appointments requested at the direction of the provider or member of the provider team while following scheduling guidelines established by the campus.
- Responds to incoming telephone calls and voicemail messages from patients related to scheduling in a timely manner to address requests, questions and concerns.
- Assists other cancer center schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads.
- Demonstrates courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as review appointments to ensure understanding when needed.
- Answers patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts.
- Reschedules patient appointments when required and informs physician/nurse if patient is rescheduling chemotherapy appointment.
- Schedules appointments requiring prior authorization within established guidelines to ensure authorization can be obtained before services are rendered.
Qualifications:
EDUCATION: Required: High school diploma or equivalent EXPERIENCE: Required: 6 months of appointment scheduling, medical office front desk, or patient care experience. LICENSURE/CERTIFICATION/REGISTRY/LISTING:
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