Senior Functional Analyst

4 days ago

Tempe, United States First American Full time
Endpoint is a digital title and settlement company built from the ground up to make home closing easy for all. For many, buying or selling a home is one of life's biggest transactions. At Endpoint, we help our customers close every deal so they can start their next chapter with confidence. Whether it's a first-time homebuyer choosing a place to start a family, a real estate agent securing a record-breaking deal, or a proptech company scaling its services, we believe that closing on a home is a milestone worth celebrating and a process that should be easy for all parties involved.

Founded in 2018 by a diverse group of tech and real estate veterans, Endpoint develops technology that streamlines home closing for real estate agents, buyers and sellers, and empowers proptech companies and investors looking to scale their closing operations. Backed by First American Financial Corporation, a Fortune 500 company, Endpoint has secured $220 million in funding and has operations across the US.

Endpoint is looking for a Senior Functional Analyst, responsible for independently working with operations on gathering requirements, managing configurations, addressing system issues, collaborating with teams, and assisting in process improvements. The ideal candidate will have experience gathering and documenting business processes, translating those to effective workflows/steps and implementing those changes within a system. This team works closely with our product and strategy team to provide feedback on new functionality and with our operations to rollout workflow changes that directly impact our customers.

As a Senior Functional Analyst, you will use your skills to:
    • Lead the capture and analysis of detailed business requirements related to process and complex system configurations.
    • Drive process improvements and workflow optimizations while maintaining and documenting standard operating procedures.
    • Design, implement, and manage complex configuration changes and enhancements.
    • Conduct comprehensive testing and quality assurance of system changes.
    • Resolve escalated system issues and provide guidance to junior team members.
    • Drive continuous improvement of system configurations and workflows.
    • Maintain comprehensive and accurate documentation for system configurations and issue resolution.
    • Collaborate with cross-functional teams to analyze data and support strategic operational initiatives.
    • Other duties as assigned. Complexities and impactSeniors handle highly complex system configurations, lead projects, and mentor junior team members. Their work significantly impacts operational efficiency, user experience, and strategic initiatives.Supervision Needed / Expected
    • Limited supervision, mentorship, and guidance to junior team members.
You'll come to Endpoint with:
    • Advanced understanding of software development lifecycle (SDLC) and agile practices. Proficiency in system configuration tools, issue tracking systems, and data analysis tools.
    • Advanced knowledge of databases (SQL) and working with data
    • Exceptional problem-solving and analytical abilities.
    • Continually elevating customer experience standards through promptness, politeness, professionalism, and personalization
    • Attention to detail with expeditious execution in a fast-paced environment.
    • Possess intellectual curiosity, having the ability to see beyond what the customers want to deliver what they need.
    • Work well under pressure, meet deadlines, organize workload, and maintain accurate records.
    • Experience and working knowledge in the title and escrow industry a plus.
    • Excellent communication and stakeholder management skills.
    • Ability to drive continuous improvement and innovation in system configurations.
    • Experience with workflow/process design tools
    • Bachelor's degree and 3+ years of experience or 5+ years of experience in systems configuration and support, with demonstrated leadership in complex projects. Strong expertise in SDLC and agile methodologies.
Why work at Endpoint:
    • You'll join a fast-growing company where you can make an impact
    • You'll work alongside industry experts and the brightest minds in tech to transform an industry
    • We foster a vibrant, welcoming, and inclusive company culture
    • You'll be entrusted with responsibility and autonomy in your day-to-day work
    • You'll have opportunities to advance your career from within
    • Customizable benefits including Health (with IVF allowance), Dental, Vision, and 401K Match
    • Virtual and in-person team events
    • We offer competitive compensation; base pay is one part of your total compensation package in addition to an annual bonus.
    • The Senior Functional Analyst role pays between $87,945 and $182,655 per year and your actual base pay will depend on your skills, qualifications and experience.


This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of posting and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate's education, training and experience.

Endpoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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