Receptionist

Position Summary:

This position provides support and customer service by answering phones, greeting clients, and providing administrative support as needed.

Part-Time position and hours include Monday and Wednesday evening, every 3rd Friday and as needed for fill in.

Are you passionate about discovering new ways to help empower people and make a difference in their lives?

If youve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then weve got the right opportunity for you.

About Catholic Charities West Michigan

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.

• CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness.
• CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

• Answers multi-line phone system, directs calls, and answers inquiries.
• Serves visitors by greeting, welcoming and directing them appropriately.
• Ensures lobby is well managed and guests are accounted for.
• Complies with safety and security procedures. Assist with safety drills as directed.
• Maintains knowledge of Agency staff, programs and services and community resources.
• Accepts donations and notifies appropriate staff.
• Provides administrative support to Behavioral Health (provide paperwork, make reminder calls, take payment as appropriate).
• Signs for deliveries and ensures all mail and packages are distributed in accordance to agency policy.
• Ensures that outgoing mail is sent.
• Assists with postage machines adding postage as required.
• Organizes receptionist station and mail room.
• Ensures safety of client entrances during inclement weather.
• Other duties at the request of the supervisor.

• Knowledge of basic software applications and basic single-operating system.
• Knowledge of MS Outlook and Word. Excel preferred.
• Strong oral and written communication skills.
• Strong problem-solving skills and customer service orientation.
• Ability to multi-task.
• Ability to relate to diverse populations and cultures while communicating in a courteous and effective manner.
• MUST be able to work day and evening shifts as needed.

Hours are Monday and Wednesday evening, every 3rd Friday and as needed for fill in.

Education:

• A minimum of a high school diploma, some college experience preferred.

Experience:

• A minimum of six months to one year of office administration experience.

Certificates, Licenses, Registrations:

none required.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Our Mission

Inspired by the Church's social teachings, Catholic Charities West Michigan fosters individuals and families to flourish by providing help and creating hope.

Our Vision

Catholic Charities West Michigan is called to create a just and compassionate community where all people can achieve their divine purpose.

Our Values

• Sanctity of All Life
• Compassion
• Integrity
• Respect
• Equity

CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency.