Lead Case Aide, Income Maintenance
3 weeks ago
Are you looking to give back and make a difference in the community? Come join our team at Sherburne County where you can serve your community while enjoying the benefits of work-life balance This includes up to 21 paid days of PTO, flexible time off and up to 12 holidays per calendar year. The Lead Case Aide develops and provides training, support, work direction, staff monitoring and computer support to the Case Aides. This positions coordinates and manages client service support for 3 Income Maintenance Units and enforces the work rules and procedures. In the absence of the Supervisor will also provide guidance to the Case Aides when issues arise and will make recommendations to the management team regarding issues. This position is also responsible for data collection for the Income Maintenance activity reports and other statistics, as needed. Our Mission: The mission of Sherburne County Health and Human Services (SCHHS) is to promote and protect the health, safety, well-being, and self-sufficiency of Sherburne County residents. Our Vision: It is the intent of the organization to provide human service programs to the residents of Sherburne County, designed to protect and enhance the lives of vulnerable populations (such as the developmentally disabled, children in need of protective services, vulnerable adults, mentally ill, and others). This position is located at the Government Center in Elk River, MN. Our regular business hours are Monday-Friday 8:00am-4:30pm, though the department provides staff with flexibility in effort to strive for a desired work/life balance. Sherburne County is one of the fastest growing counties in Minnesota, where you can find a nice blend of suburban and rural life. If you are interested in bringing your skill and talent to a dynamic department in a growing community, we encourage you to apply for this great opportunity. Learn more about our workplace culture and a brief overview of our employee benefits. As a thriving organization fueled by people passionate about serving our community, Sherburne County strives to support and engage employees through investments in competitive compensation and equitable benefits; a culture that promotes physical and emotional wellbeing; opportunities for professional growth and a sense of honor and purpose. Essential Duties and Responsibilities Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Prepare training materials and provide on-going training of staff and new Case Aides including systems, process, workflows, and agency resources, in accordance with ability and experience. Determine when new Case Aides are ready to work independently. Provide recommendations and feedback to Income Maintenance Supervisors for Case Aide annual performance reviews. Create, maintain, and update scripts in Zingtree. Create, maintain, and update instruction manuals for Case Aide duties. Maintain and update team SharePoint site. Manage daily functions, priorities, and work direction for the Income Maintenance Case Aides to ensure all work is completed accurately and in a timely manner. Assist with and troubleshoot issues. Create assignment schedule, provide support and direction to team throughout the day and adjust priorities, as needed. Serve as back-up to Case Aide positions when understaffed. See Case Aide description for details. Research, enter, track and schedule applications and assign to appropriate team, worker, or county agency. Screen applications for those requiring expedited rocessing. Create, maintain, and compile data for various spreadsheets and reports. Maintain open and honest communication with all Lead workers and Management of all Income Maintenance units. Develop and maintain respectful and cooperative working relationships with clients, the public, providers, managers, and staff at all organizational levels. Confer regularly with and keep immediate supervisor informed on all important matters pertaining to assigned job accountabilities. Demonstrate by personal example the service excellence and integrity expected from all employees. Attend all training as directed. Attend required meetings unit, team, department, and with IM Supervisors/Lead Workers, and direct one-on-one meeting with Supervisor. Represent Agency on assigned task forces, committees, and work groups. Regular and reliable attendance according to the department s work schedule. Represent the County in a professional manner to all outside contacts when doing the County s business and while providing excellent customer service to clients. Maintain appropriate knowledge of and follow all HIPAA and data privacy regulations. Maintain knowledge of Agency mission, policies, and procedures related to position. May assist with hiring process for Income Maintenance Case Aides, as needed, under guidance from Supervisor. Work under limited supervision within operating benchmarks, goals, and objectives set by the Supervisor. Attend outreach events, as needed. Other duties as assigned.
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Lead Case Aide, Income Maintenance
4 weeks ago
Elk River, United States County Of Sherburne Full timeAre you looking to give back and make a difference in the community? Come join our team at Sherburne County where you can serve your community while enjoying the benefits of work-life balance! This includes up to 21 paid days of PTO, flexible time off and up to 12 holidays per calendar year. The Lead Case Aide develops and provides training, support, work...
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Lead Case Aide, Income Maintenance
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Elk River, United States County Of Sherburne Full timeAre you looking to give back and make a difference in the community? Come join our team at Sherburne County where you can serve your community while enjoying the benefits of work-life balance! This includes up to 21 paid days of PTO, flexible time off and up to 12 holidays per calendar year. The Lead Case Aide develops and provides training, support, work...
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