Current jobs related to Contact Center Representative- WFH - Covington - Tivly

  • Call Center Representative

    3 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard to an...

  • Call Center Representative

    3 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard to an...

  • Call Center Representative

    2 weeks ago

    COVINGTON, United States Disability Solutions Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard to an...

  • Call Center Representative

    3 weeks ago

    COVINGTON, United States Disability Solutions Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard to an...

  • Call Center Representative

    2 weeks ago

    COVINGTON, United States Disability Solutions Full time

    Job Description:The RoleJoin our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting...

  • Call Center Representative

    4 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description:Customer Relationship Advocate Career Development ExperienceJoin our team of Customer Relationship Advocates (CRA) for a variety-filled experience where youll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be...

  • Call Center Representative

    3 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard to an...

  • Call Center Representative

    4 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description:Customer Relationship Advocate Career Development ExperienceJoin our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you’ll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might...

  • Customer Service Representative

    1 month ago

    Covington, Kentucky, United States Fidelity Investments Full time

    Customer Service RepresentativeFidelity Investments is seeking a Customer Service Representative to join our team in Covington, KY. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our clients.About the RoleThis is a full-time hourly contact center position that requires a consistent...

  • Customer Service Representative

    4 weeks ago

    Covington, Kentucky, United States Fidelity Investments Full time

    Customer Service RepresentativeFidelity Investments is seeking a Customer Service Representative to join our team in Covington, KY. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.About the...

  • Customer Service Representative

    1 month ago

    Covington, Kentucky, United States Fidelity Investments Full time

    Customer Service RepresentativeFidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.About the RoleThis is a full-time hourly...

  • Call Center Representative

    3 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard to an...

  • Call Center Representative

    3 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard to an...

  • Call Center Representative

    2 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard to an...

  • Customer Support Representative

    2 months ago

    Covington, United States Fidelity Investments Full time

    Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute distance when considering applying. Our Career Development experience is a...

  • Auto Care Center Service Representative

    1 month ago

    Covington, Tennessee, United States Walmart Full time

    Job OverviewAs an Auto Care Center Service Writer at Walmart, you will play a vital role in ensuring our customers receive exceptional service and care for their vehicles. This is a rewarding opportunity to work with a dynamic team, develop your skills, and contribute to the success of our Auto Care Center.ResponsibilitiesProvide exceptional customer...

  • Medical Sales Representative

    1 month ago

    Covington, Louisiana, United States St. Joseph Hospice Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Medical Sales Representative to join our dynamic team at St. Joseph Hospice.About the Role:As a Medical Sales Representative, you will be responsible for building and maintaining relationships with physicians and discharge planners at local hospitals to ensure referral and admissions. You...

  • Customer Support Representative

    4 weeks ago

    Covington, United States Fidelity TalentSource LLC Full time

    Job Description: Are you ready to Launch into a career at Fidelity?u00A0 If so, please consider joining our customer service team in Covington, KY.u00A0 This role requires a consistent balance of remote and on-site participation in our Covington office.u00A0 Please be mindful of commute distance when considering applying.u00A0 Our Career Development...

  • Customer Support Representative

    2 months ago

    Covington, United States Fidelity TalentSource LLC Full time

    Job Description: Are you ready to Launch into a career at Fidelity?\u00A0 If so, please consider joining our customer service team in Covington, KY.\u00A0 This role requires a consistent balance of remote and on-site participation in our Covington office.\u00A0 Please be mindful of commute distance when considering applying.\u00A0 Our Career Development...

  • Customer Service Representative

    3 weeks ago

    Covington, United States MILLENNIUMSOFT Full time

    Job Title: Customer Service RepresentativeMillenniumSoft is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide primary phone line coverage and...

Contact Center Representative- WFH

5 months ago

Covington, United States Tivly Full time

Job Type

Full-time

Description

Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.

Summary:

The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.

The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is comfortable reading scripts.

As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Requirements

  • Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
  • Follow communication scripts and use knowledge of products and services to go off-script when necessary
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
  • Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards
Equipment Requirements:
  • Must have a Windows, Apple desktop/laptop or Chromebook
  • Access to high-speed internet
  • Dedicated workspace
  • Processor: Intel i5 8th Generation, Intel Celeron N4500 or AMD Ryzen 5 series or newer
  • Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
  • RAM & CPU: less than 80% usage
  • RAM (physical memory): minimum 8 GB
Qualifications:
  • Minimum of 2 years experience providing customer support in a call center environment
  • Minimum of 2 years working remotely
  • High School diploma or equivalent
  • Strong experience with technology and proficiency with computers, including Google Workplace (formally G Suite), Google Chrome, and CRM software
  • Strong typing and data entry skills
  • Bilingual in Spanish is highly preferred
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Strong time management and decision-making skills

Inclusion: It's Simple, We All BelongTivly celebrates diversity and equality We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do, it's what Tivly chooses to do.

Salary Description

$13.50 hourly