Enterprise Service Desk Deputy Project Manager
6 days ago
Who we are: Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client challenges, Makpar can provide a dynamic, mission focused, and rewarding environment for your professional growth. Our service offerings include Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity, Credential, and Access Management (ICAM), and Health IT. We are proud to be a Great Place to Work certified four years in a row. Recent awards include Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. In 2019, we were awarded the SBA Subcontractor of the Year Award (Region 3) for our program management and Agile development work at the IRS. Position Title: Enterprise Service Desk Deputy Project Manager The Position: Makpar has an exciting opportunity for a Deputy Project Manager with Quality Account Management experience preferred, to join our growing team. This role effectively supports an Enterprise Service Desk (ESD) for a federal client. Ideal candidates will be experienced as a strategic quality improvement expert, and located around the Washington, DC/DMV area for the hybrid role. Role Specific Duties: The Deputy Project Manager ESD will provide oversight and management of the federal contract in three key areas: Managing a Team of Federal Contractors, Continual Service Improvement, Quality Control, and Data Analysis. Responsible for assuring consistent quality of services, products and solutions provided by the OCIO. This oversight includes: o A strategic view of a large Enterprise Service Desk o Contributing information and analysis to strategic plans and reviews o Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards o Identifying and resolving problems; completing audits; determining system improvements including SLA review and analysis, and experience recommending modifications to SLAs, according to client priority and industry standard o Manage help desk agents, including Tier 1 and 2 technicians o Helping to implement change to move federal agency closer to best-in-federal-service. o Customer meetings and negotiations, employee management including performance evaluation and training, monthly deliverables, contract / scope assessment o Demonstration in leadership role on 75 FTE program Continuously strive to improve understanding of project requirements, processes and deliverables required to contribute to successful project delivery. Investigate and analyze issues to root cause and propose the fix, verify and validate the final solution. Onsite work up to 5 days a week every 2-week pay period (Washington DC Federal Building) Required Qualifications: A Bachelor's Degree in Information Systems, Computer Science, Engineering, Business, or related field 5 years of proven experience as a quality assurance manager or related role Detailed understanding of Tier 1 and Tier 2 work, utilize ITIL v4 Foundations and ITIL v4 Practice Manager per Required Qualification section Proven quality improvement, experience utilizing Root Cause Analysis, 5-Whys, Fishbone, etc. Successful professional experience working in roles such as continual service improvement, quality control and design, or data analysis Understanding of ServiceNow reporting including workforce management modules Understanding of Service Desks Ability to build Forms and workflows using Microsoft PowerApps Excellent writing and verbal communication skills, and ability to create substantial relevant project documentation based on client requirements Thorough knowledge of methodologies of quality assurance and standards Excellent numerical skills and understanding of data analysis/statistical method Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant. Certification Requirements: Project Management Professional (PMP) certification ITIL 4 Foundation; or ITIL 3 Foundation and must upgrade to ITIL 4 Foundation within 1-month of contract award At least 1 Quality Assurance certification (e.g., American Society for Quality, Six Sigma Black Belt, Lean Six Sigma Black Belt, or similar) Benefits: At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals. Start your career today and be a part of something meaningful Makpar is an Equal Opportunity / Affirmative Action employer.
-
Mt Rainier, United States Makpar Corporation Full timeWho we are: Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client...
-
Mt Rainier, United States Makpar Corporation Full timeWho we are: Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client...
-
Deputy Director of Development
6 days ago
Mt Rainier, United States EPIP Full timeThe U.S. Global Leadership Coalition (USGLC) is seeking an experienced, dynamic, results-driven Deputy Director of Development to drive the fundraising efforts of the enterprises educational and advocacy agenda. The Deputy Director of Development will focus primarily on generating membership revenue for the Campaign (advocacy) and collaborate on fundraising...
-
Deputy Director of Development
7 days ago
Mt Rainier, United States U.S. Global Leadership Coalition Full timeThe U.S. Global Leadership Coalition is a broad-based influential network of over 500 businesses and NGOs; national security and foreign policy experts; and Fortune 50 businesses, faith-based, academic and community leaders in all states who support a smart power approach of elevating diplomacy and development alongside defense in order to build a better,...
-
Deputy Director of Development
6 days ago
Mt Rainier, United States U.S. Global Leadership Coalition Full timeThe U.S. Global Leadership Coalition is a broad-based influential network of over 500 businesses and NGOs; national security and foreign policy experts; and Fortune 50 businesses, faith-based, academic and community leaders in all states who support a smart power approach of elevating diplomacy and development alongside defense in order to build a better,...
-
Deputy Director
7 days ago
Mt Rainier, United States Association of Academic Museums & Galleries Full timeDeputy Director National Museum of African American History and Culture (NMAAHC), Smithsonian Institution Washington, DC About National Museum of African American History and Culture The Smithsonian Institution (SI) is the worlds largest museum, education, and research complex, with 21 museums and the National Zoo. The Smithsonians National Museum of African...
-
Enterprise Architect
5 days ago
Mt Rainier, United States Virtual Enterprise Architects Full timeCompany Description VEA is an award winning, nationally recognized, small, minority company based in Washington, DC. Job Description Provide subject-matter expertise regarding technology platforms across the enterprise in order to most effectively leverage company assets while adhering to architectural best practices and ensuring fully integrated solutions...
-
Mt Rainier, United States Palladium International Full timeDeputy Chief of Party, USAID/Advancing Digital Democracy AboutPalladium Palladium is aglobal company working to design, develop and deliver positive impact on thelives and livelihoods of people around the globe; broaden access to health,water, power, and infrastructure; build enduring, sustainable, andtransformative institutions and market systems to address...
-
IT Project Manager
5 days ago
Mt Rainier, United States Innovative Management & Technology Services Full timeCompany Overview: Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses. We work with the best customers on-site at top government...
-
IT Project Manager
5 days ago
Mt Rainier, United States Innovative Management & Technology Services Full timeCompany Overview: Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses. We work with the best customers on-site at top government...
-
DoD Architecture Framework
7 days ago
Mt Rainier, United States Technology Solutions Full timeJob Location: US Special Operations Command (USSOCOM) Clearance Required: TS/SCI DUTIES & RESPONSIBILITIES: The DODAF Architect is responsible for assisting the United States Special Operations Command (USSOCOM) J65 with Senior level Subject Matter Expertise and providing programmatic support. Provides overall DoDAF/JCIDS/SOFCIDS situational awareness to the...
-
IT Project Manager
5 days ago
Mt Rainier, United States Network Designs Full timeJoin Our Team as a IT Project Manager Requirements: U.S. Citizenship is required. Location: Onsite (Minimum 3 days per week in Washington, DC).This position has an initial 30 day on site requirement (4-5 days/week) to ensure familiarization with program and Federal staff and the overall operating environment Clearance: Candidate must be able to obtain Public...
-
Enterprise Architect
6 days ago
Mt Rainier, United States SimIS Full timeSimIS, Inc. Enterprise Architect / Solutions Architect Location: Washington, D.C. Full-Time, Onsite, Potential for some Remote Who We Are: Founded in 2007, SimIS Inc. is an innovative information technology solution Veteran Owned Small Business (VOSB) that models future environments, requirements, and capabilities, and then secures the enterprise from...
-
Enterprise Architect Pipeline
6 days ago
Mt Rainier, United States Robbins-Gioia LLC Full timeTracking Code 2023011 Job Description Currently, RG is building a candidate pool of qualified individuals to perform as Enterprise Architects to support future customers modernizing legacy government environments. These roles will be critical in supporting our customers' overarching missions of consolidating existing systems into a single user-focused...
-
VP, IT Enterprise Architect
7 days ago
Mt Rainier, United States US Green Building Council Full timeIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full-Time Remote, US 8 days ago Requisition ID: 1112 Salary Range: $175,000.00 To $200,000.00 Annually The U.S. Green Building Council (USGBC) is a global, nonprofit organization based in Washington,...
-
IT Project Manager, Senior
5 days ago
Mt Rainier, United States Booz Allen Hamilton Full timeJob Number: R0210239 IT Project Manager, Senior The Opportunity: Do you embrace a dynamic work environment and want to work in an environment where Information Technology (IT) underpins the mission? We are looking for an IT Program and Project Manager who can translate larger program goals into well-designed project plans and assist the client in developing...
-
Named Account Manager, Enterprise
3 weeks ago
Mt Rainier, United States Fortinet Full timeJob Description Position: Named Account Manager, Enterprise www.fortinet.com Objective: In this key role, you will manage and drive direct sales engagements into a set of Named Accounts within your assigned territory. Responsibilities: Primary responsibility will be to create and implement territory plans focused on attaining deployments of Fortinet products...
-
Enterprise Architecture Consultant
5 days ago
Mt Rainier, United States VISTRADA Full timeJob Posting: Enterprise Architecture Consultant (Intermediate Level) Vistrada is seeking a highly skilled and experienced Enterprise Architecture Consultant to join our esteemed team. As an Enterprise Architecture Consultant, you will play a pivotal role in designing and implementing IT systems that align with the organization's needs. This position is at...
-
Assignment Editor
5 days ago
Mt Rainier, United States TRT World Full timeWe are looking for a colleague to work for TRT World as an Assignment Editor/News Editor in Washington D.C. Job Description Work closely with the Input Manager, playing an active role in leading the news agenda. Drive journalism on stories on all platforms - working closely with the bureaus, planning desk, and Deputy News Editors to ensure the demands of...
-
Deputy Director, Foundation Partnerships
6 days ago
Mt Rainier, United States Atlantic Council Full timeJob Location: Atlantic Council Headquarters - Washington, DC Employment Type: Full-Time Seniority Level: Mid-Senior Level Job Category: Staff Overview The Atlantic Council seeks a talented, dynamic, and entrepreneurial professional to join the Development team responsible for fostering robust relationships, spearheading initiatives to achieve revenue goals,...