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Employee Relations Manager
4 weeks ago
POSITION SUMMARY:
The Employee Relations Manager plays a crucial role in fostering a safe and healthy workplace. This position involves handling employee grievances, conducting investigations and providing guidance on employee-related matters. The person who embodies this role must be a pillar of our company's core values and demonstrate a high level of integrity and fairness.
ESSENTIAL FUNCTIONS:
- Models behaviors in alignment with the Mission Statement and Core Values of the Company; acts upon them daily, provides a deeper understanding of the Mission Statement and Core Values to leaders and team members.
- Executes employee relations practices and policies
- Conducts thorough and objective investigations into team member complaints and concerns, ensuring fairness and impartiality.
- Follows up with the appropriate office(s) with recommendations and resolution, and develops effective strategies to reduce reported grievances.
- Counsels managers to enhance their ability to be effective leaders and assists employees with workplace issues.
- Approves requests for involuntary termination.
- Establishes criteria to be ineligible for rehire.
- Supports round table discussion and assists with the adoption of engagement strategies.
- Conducts exit interviews.
- Prepares written exit interview summary and suggests follow-up actions or recommendations.
- Reviews turnover reports to help assess trends in problem areas and assist in proactive planning.
- Is fully knowledgeable of corporate policies concerning sexual harassment and organizing activity.
- Conduct frequent management training related to performance evaluations and disciplinary processes.
- Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develop further training as needed.
- Keeps abreast of current employment laws and any changes to these laws to make recommendations for improvement or if required by law.
- Assists with various Human Resources projects and performs other duties as assigned in supporting the operations of the Human Resources Department.
- Ethical Practice - Withstanding politically motivated pressure, and establishing oneself as a credible and trustworthy resource with whom employees may voice concerns.
- Emotional Intelligence - Must be capable of recognizing one's own personal bias and taking measure to mitigate and influence of bias in business decisions.
- Mediation- Through understanding of dispute resolution techniques. Ability to remain tactful, calm, and persuasive in controversial and confrontational situations.
- HR Compliance - Relating openly and comfortably with diverse groups of people. Approachable and warm towards others.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Required Education and Experience:
- Bachelor's degree in Human Resources, Business Administration, or related field.
- Proven experience in employee relations roles.
- Excellent problem solving and conflict resolution skills.
- 5+ years in management experience or 3+ years in human resources.
- Proficient in ADP or other HRIS related platforms.
- Recent experience employee relations on talent management.
- Previous experience managing a restaurant.
- SHRM-CP or SHRM-SCP certified preferred.
- Excellent attention to detail.
- Excellent interpersonal skills.
- Superb active listening skills.
- Highly curious with a zeal to learn.
- Works with minimal supervision and is highly self-motivated.
- Highest level of integrity and able to handle confidential information.
- Team player.
- Strong organizational skills with the ability to manage multiple tasks.
- Exceptional written and verbal communication skills.
- Ability to prioritize in a fast-paced environment.
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