Driver Services Associate I
2 months ago
Job Description: OVERVIEW A Driver Services Associate (DSA) I is responsible for resolving customer inquiries by following client guidelines, departmental procedures, product requirements and company policy across the core products supported in the call center. A DSA I will answer inbound calls and make outbound calls in an exceptional service manner to ensure customer satisfaction. In this role, the associate must be able to make decisions and resolve issues, adhere to daily schedule as assigned, accept direction, and feedback from management, and respond with sense of urgency to meet service levels and minimize customer wait time. KEY RESPONSIBILITIESMust be able to effectively communicate resolution procedure and follow up on customer inquiries.The associate also must be able to oversee difficult and demanding situations appropriately, correctly, and efficiently.Requirements include interpreting client guidelines to make correct decisions for product inquiries and emergency situations, read and understand simple to complex instructions, collaborate with other operating areas to successfully service the customer needs, and delight customers and display empathy.The associate must be able to read and understand simple to complex instructions and successfully execute and deliver high quality service over the phone and through written communication. LEADERSHIP RESPONSIBILTIESThere are no leadership responsibilities for this role SKILLS/COMPETENCIES Typing 35+ words per minute.Working knowledge of Windows operating system.Strong Customer Service skills.Excellent communication skills, both soft skills and influencing skills.Able to deal with difficult and irate customers.Knowledge of how ACD (call center) environment operates is a plus.Knowledge of Salesforce case management is beneficial, but not required.Self-starter, meticulous, ability to handle multiple tasks simultaneously.Knowledge of automobile leasing industry is beneficial, but not required. EDUCATION & EXPERIENCEHigh School diploma or equivalent required1-2 years call center experience can be beneficial, but not required.Minimum 1 year customer service experience, dealing with customers over the phone or in person, required. PHYSICAL DEMANDS & WORK ENVIRONMENT While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools. DisclaimerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO StatementWheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
-
Driver Services Associate I
2 months ago
Chicago, United States Wheels, Inc. Full timeJob Description: OVERVIEW A Driver Services Associate (DSA) I is responsible for resolving customer inquiries by following client guidelines, departmental procedures, product requirements and company policy across the core products supported in the call center. A DSA I will answer inbound calls and make outbound calls in an exceptional service manner to...
-
Customer Service Associate
1 week ago
Chicago, Illinois, United States Silver Oaks Partnership Park City I Full timeJob OverviewWe are seeking a skilled and friendly Customer Service Associate to join our Silver Oaks Partnership Park City I team. This is an excellent opportunity for individuals who enjoy serving customers, working in a fast-paced environment, and taking on new challenges.This role involves providing exceptional customer service, managing the bar area, and...
-
Program Supervisor I Lead
1 week ago
Chicago, Illinois, United States I AM ABLE CENTER FOR FAMILY DEVELOP Full timeJob OverviewI AM ABLE CENTER FOR FAMILY DEVELOP is seeking a highly skilled and experienced Program Supervisor I to join our team. This is a full-time position with an estimated salary of $65,000 - $80,000 per year, depending on experience.Job DescriptionAssist in the provision of direct clinical supervision to program staff for ABLE's new 24/7/365 Mobile...
-
CDL Driver I
4 days ago
West Chicago, United States Hines Supply Full timeJob DescriptionJob DescriptionFounded in 1892, Hines operates multiple locations throughout Illinois, including millwork, wall panel and truss manufacturing facilities, providing specialty building products to customers in Chicagoland and across Illinois, lower Wisconsin and Northern Indiana.The CDL Driver I delivers materials to job site, inspects and...
-
Loan Servicing Associate I
3 weeks ago
Chicago, United States JPMorgan Chase Full timeYou have a minimum of 2 years related industry experience and/or Account Management with knowledge of navigating payments, reconciliation and exception management. You also have knowledge and familiarity with managing a portfolio of 30+ multicurrency syndicated deals. You have found the right team. Leverage your 2+ years of industry experience and Account...
-
Loan Servicing Associate I
3 weeks ago
Chicago, United States JPMorgan Chase Full timeYou have a minimum of 2 years related industry experience and/or Account Management with knowledge of navigating payments, reconciliation and exception management. You also have knowledge and familiarity with managing a portfolio of 30+ multicurrency syndicated deals. You have found the right team. Leverage your 2+ years of industry experience and Account...
-
Loan Servicing Associate I
3 weeks ago
Chicago, United States JPMorganChase Full timeJOB DESCRIPTION Use your industry experience and expertise in Account Management, navigating payments, reconciliation, and exception management to manage a portfolio of 30+ multicurrency syndicated deals. Join us and collaborate with some of the brightest minds in the industry, driving impactful projects and revolutionizing the future of finance. Don't...
-
Loan Servicing Associate I
3 weeks ago
Chicago, United States JPMorganChase Full timeJOB DESCRIPTION Use your industry experience and expertise in Account Management, navigating payments, reconciliation, and exception management to manage a portfolio of 30+ multicurrency syndicated deals. Join us and collaborate with some of the brightest minds in the industry, driving impactful projects and revolutionizing the future of finance. Don't...
-
Program Manager I
1 week ago
Chicago, Illinois, United States I AM ABLE CENTER FOR FAMILY DEVELOP Full timeJob OverviewI AM ABLE CENTER FOR FAMILY DEVELOP seeks a skilled Program Manager I to join our team. This role involves leading the development of educational programs for staff and providing clinical supervision in a mobile crisis response setting.About the JobEstimated Salary: $60,000 - $80,000 per yearResponsibilitiesSupervise Community Outreach Engagement...
-
Associate Dean I
21 hours ago
Chicago, United States Adtalem Global Education Inc Full timeCompany DescriptionAbout Walden UniversityWalden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and...
-
Linen Services Driver
1 week ago
Chicago, Illinois, United States Healthcare Linen Services Group Full timeJob Description: Linen Services DriverThe Healthcare Linen Services Group is looking for an experienced and skilled Linen Services Driver to join our team. As a key member of our operations team, you will be responsible for delivering high-quality linen services to our clients.Responsibilities:Operate company trucks to deliver clean products to customers...
-
Dining Services Associate
1 month ago
Chicago, Illinois, United States Sodexo S A Full timeAbout the Job:Sodexo is a leading food services and facilities management company dedicated to creating a better everyday for everyone. As a Dining Services Associate at Sodexo, you will play a vital role in delivering exceptional customer experiences and ensuring the highest quality of service. This opportunity is perfect for those who are passionate about...
-
Program Supervisor I Manager
1 week ago
Chicago, Illinois, United States I AM ABLE CENTER FOR FAMILY DEVELOP Full timeAbout the Role:As a Program Supervisor I at I AM ABLE CENTER FOR FAMILY DEVELOP, you will be responsible for overseeing the day-to-day operations of our Mobile Crisis Care System. With a focus on providing exceptional clinical supervision and support to our team members, you will play a critical role in ensuring the success of our program.Main...
-
Client Service Associate
3 weeks ago
Chicago, United States JPMorganChase Full timeJOB DESCRIPTION Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services. As a Client Service Associate within the Commercial Bank, you will resolve client requests while working in...
-
Client Service Associate
3 weeks ago
Chicago, United States JPMorganChase Full timeJOB DESCRIPTION Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services. As a Client Service Associate within the Commercial Bank, you will resolve client requests while working in...
-
Urban Design and Planning Associate I
4 days ago
Chicago, United States Opticos Design, Inc. Full timeThe Urban Design and Planning Associate I will lead and collaborate on a variety of urban design and planning projects in the Chicago office from initial diagnosis through final deliverables, while advancing their skills to become an expert in the urban design field. This position is for someone with urban design and planning experience who is eager to help...
-
Urban Design and Planning Associate I
17 hours ago
Chicago, United States Opticos Design, Inc. Full timeThe Urban Design and Planning Associate I will lead and collaborate on a variety of urban design and planning projects in the Chicago office from initial diagnosis through final deliverables, while advancing their skills to become an expert in the urban design field. This position is for someone with urban design and planning experience who is eager to help...
-
Client Service Associate
4 weeks ago
Chicago, United States Wintrust Financial Full timeWintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping clients meet their increasingly complex financial goals with the highest standards of service and integrity. Through our four companies, Wintrust Investments LLC,...
-
Office Services Associate
7 days ago
Chicago, Illinois, United States Forrest Solutions Full timeWe are seeking an experienced Print and Mail Operations Specialist to join our team at Forrest Solutions. As an Office Services Associate – Mail/Print Expert, you will play a crucial role in providing timely and accurate mail and print support for our prestigious law firm client.Key Responsibilities:Handle incoming and outgoing mail, managing mailroom...
-
CDL Driver
1 month ago
Chicago, Illinois, United States Tierra Environmental Services, Inc. Full timeAt Tierra Environmental Services, Inc., we are seeking highly skilled CDL drivers to join our team. With a focus on environmental services, this role requires a Class A or B driver with tanker endorsement.About the RoleThis position involves local driving and may require working days, evenings, and weekends. If you're a hard-working and reliable individual...