Program Manager

The Program Manager (PM) will be responsible for planning and executing logistics for professional education speaker programs and activities. Activities may include speaker bureau, advisory board and speaker training type programs. The PM is a customer-facing position that requires excellent customer service skills. The PM works directly with our client’s field force or brand team to manage all logistical aspects of peer-to-peer programs. The PM also works directly with speakers (trained Healthcare Professionals and Key Opinion Leaders) to schedule and coordinate programs. The PM has direct responsibility for managing all assigned programs and collaborating with other team members to ensure seamless coverage. The PM must possess excellent oral and written communication skills and attention to detail.

ESSENTIAL FUNCTIONS Administrative Perform basic administrative duties such as data entry, scheduling and coordination of projects

Client Relations Provide support across internal client teams and vendors

Project Management Lead and manage day to day projects to ensure smooth delivery of programs and deliverables for specific account teams

Budgeting & Finances Collaborate with finance and client teams to ensure that projects are delivered on time and within budget

JOB DUTIES & RESPONSIBILITIES • Communicate with field representatives to schedule, confirm, and manage all aspects of individual speaking events in accordance with standard procedures. • Communicate with HCPs/KOLs speakers to schedule and confirm speaking events, contracts and oversee travel needs and maintain the speaker database portal. • Research and contract venue for each speaking event, including menu selection, confirmation of meeting room suitability, and negotiating costs (speaker bureau specific) • Arrange and ensure audio-visual equipment based on program requirements (speaker bureau to arrange directly, or work with meetings management for other program management tasks) • Process speaker honoraria/fee-for-service and expense payments. • Manage overall budget for each event • Database all program information and provide regular reports to the client on program status, program evaluations, financial status, and HCP-spend tracking. Maintain current knowledge of PhRMA code, Sunshine Act and client specific HCP reporting. • Work closely with other team members to ensure successful program execution. • Position may require travel to some programs.

EDUCATION Associates Bachelor of Arts Communications or Business-related Field

LICENSES & CERTIFICATIONS N/A

EXPERIENCE 1 year Related Work Experience (Customer Service, Speaker Bureau, Meetings/Events or Program Management)

KNOWLEDGE & SKILLS Microsoft Excel Familiarity to perform basic functions and formulas WorkFront Proof HQ Proficiency in Microsoft PowerPoint to create slides for business needs

COMPETENCIES Communication Is attentive and shows interest in the subject; Expresses ideas clearly and accurately

Organization Creates clear goals, identifies and finds the resources (e.g. time, people, materials) needed to achieve them, and schedules tasks so that work is completed on time

Accountability Demonstrates and communicates a high level of ownership and commitment to achieving result; Takes responsibility for one's own actions and decisions, and their consequences

Client Focus Ability to interact professionally with clients and demonstrates client focused approach to service their needs

Sets and manages priorities judiciously

Salary $55,000 to $63,300 annually The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

JOB SUMMARY

The Program Manager (PM) will be responsible for planning and executing logistics for professional education speaker programs and activities. Activities may include speaker bureau, advisory board and speaker training type programs. The PM is a customer-facing position that requires excellent customer service skills. The PM works directly with our client’s field force or brand team to manage all logistical aspects of peer-to-peer programs. The PM also works directly with speakers (trained Healthcare Professionals and Key Opinion Leaders) to schedule and coordinate programs. The PM has direct responsibility for managing all assigned programs and collaborating with other team members to ensure seamless coverage. The PM must possess excellent oral and written communication skills and attention to detail.

ESSENTIAL FUNCTIONS

Administrative

Perform basic administrative duties such as data entry, scheduling and coordination of projects

Client Relations

Provide support across internal client teams and vendors

Project Management

Lead and manage day to day projects to ensure smooth delivery of programs and deliverables for specific account teams

Budgeting & Finances

Collaborate with finance and client teams to ensure that projects are delivered on time and within budget

JOB DUTIES & RESPONSIBILITIES

• Communicate with field representatives to schedule, confirm, and manage all aspects of individual speaking events in accordance with standard procedures.

• Communicate with HCPs/KOLs speakers to schedule and confirm speaking events, contracts and oversee travel needs and maintain the speaker database portal.

• Research and contract venue for each speaking event, including menu selection, confirmation of meeting room suitability, and negotiating costs (speaker bureau specific)

• Arrange and ensure audio-visual equipment based on program requirements (speaker bureau to arrange directly, or work with meetings management for other program management tasks)

• Process speaker honoraria/fee-for-service and expense payments.

• Manage overall budget for each event

• Database all program information and provide regular reports to the client on program status, program evaluations, financial status, and HCP-spend tracking. Maintain current knowledge of PhRMA code, Sunshine Act and client specific HCP reporting.

• Work closely with other team members to ensure successful program execution.

• Position may require travel to some programs.

EDUCATION

Associates

Bachelor of Arts Communications or Business-related Field

LICENSES & CERTIFICATIONS

N/A

EXPERIENCE

1 year Related Work Experience (Customer Service, Speaker Bureau, Meetings/Events or Program Management)

KNOWLEDGE & SKILLS

Microsoft Excel

Familiarity to perform basic functions and formulas

WorkFront

Proof HQ

Proficiency in Microsoft PowerPoint to create slides for business needs

COMPETENCIES

Communication

Is attentive and shows interest in the subject; Expresses ideas clearly and accurately

Organization

Creates clear goals, identifies and finds the resources (e.g. time, people, materials) needed to achieve them, and schedules tasks so that work is completed on time

Accountability

Demonstrates and communicates a high level of ownership and commitment to achieving result; Takes responsibility for one's own actions and decisions, and their consequences

Client Focus

Ability to interact professionally with clients and demonstrates client focused approach to service their needs

Prioritization

Sets and manages priorities judiciously

Salary $55,000 to $63,300 annually The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

For U.S. Job Seekers It is the policy of IPG Health and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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