Field Services Agent
2 months ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
What makes DHL great? Our People We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today...
DHL is currently hiring for aService Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
- Provides customer service, sales and operational support for the Service Center
- Answers phone and greets visitors
- Resolves billing problems in relation to the Service Center
- Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
- Communicates with Sales/Service to resolve customer problems
- Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
- Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
- May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skills & Qualifications:
- High School Degree or Equivalent required
- Previous experience in customer service/support or related field
- Strong Communication Skills (both oral and written)
- Proficient in Microsoft Office Products (Outlook, Excel, Word)
- Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
- Must be able to lift up to seventy (70) lbs. occasionally
- Must be able to lift forty (40) lbs. frequently
- Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings - 401K with company match
- myShares - Voluntary plan to buy discounted company shares
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
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