PHP EUS

Delivery Manager @ Programmers.io | IT Recruitment Job Description Candidate should have good knowledge in providing the End-User Support for PHP based Applications; secondary skills could be Symfony, Laravel, Java, Angular, MySQL. Monitoring, first pass of Ticket Triage (analyze, diagnose and resolve) & Generation through SPOC. Analyze incident and provide details and feedback to L2. Proactive analysis of all issues & requests, identification method to prevent in future. Ensure SLA Compliance for Incidence Response & Resolution. Analyze logs, configs. & data to troubleshoot the incident and identify the cause. Coordinate crisis call, engage experts, manage Incident to resolution (Issue ownership, triage & resolution) and focus on Recovery. Deployment Support. Provide Full Support to the Level 3 team for all hands-on-deck production issues. Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting Austin, Texas Metropolitan Area #J-18808-Ljbffr