Associate Team Leader

3 weeks ago

Norwalk, United States H&R Block Full time

Job Description:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year.

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.It would be even better if you also had...
  • Experience supervising or managing people
  • History of delivering outstanding customer experiences
Perks of the job...

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
  • Medical coverage and well-being programs including mental health support and coaching
  • 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you
  • Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more
The Community You Will Join:

At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.What you'll bring to the team...
  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
Your Expertise
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
#5701

  • Retail Sales Leader

    2 months ago

    Norwalk, United States DICK'S SPORTING GOODS INC Full time

    **Retail Sales Leader Team Sports** City: Norwalk,CT Location: Norwalk CT Job Area: Store Hourly Job ID: 2200055Q Brand: DICK'S Sporting Goods Starting Rate: $15.00 Current Teammate ** What Youll Do In This Role** **Description** On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their...

  • Assistant Store Leader of Operations

    2 weeks ago

    Norwalk, Connecticut, United States STAND OUT FOR GOOD Full time

    Who Are We?Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.Our...

  • Assistant Store Leader of Operations

    3 weeks ago

    Norwalk, Connecticut, United States STAND OUT FOR GOOD Full time

    Who Are We?Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.Our...

  • Party City Team Member

    3 weeks ago

    Norwalk, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Norwalk, CT at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the energy and...

  • Shift Leader

    2 months ago

    Norwalk, United States Jimmy John's Full time

    Jimmy John's is looking for self-motivated individuals to join our management team. Shift Leaders (PIC) are responsible for providing world-class customer service, executing fast, accurate sandwiches, and helping to keep the restaurant clean. If you have a killer work ethic, an awesome attitude, and love providing customers with great service, apply today to...

  • Shift Leader

    2 weeks ago

    Norwalk, United States Jimmy John's Full time

    Jimmy John's is looking for self-motivated individuals to join our management team. Shift Leaders (PIC) are responsible for providing world-class customer service, executing fast, accurate sandwiches, and helping to keep the restaurant clean. If you have a killer work ethic, an awesome attitude, and love providing customers with great service, apply today to...

  • Retail Sales Associate

    2 months ago

    Norwalk, United States DICK'S SPORTING GOODS INC Full time

    **Retail Sales Associate Team Sports** City: Norwalk,CT Location: Norwalk CT Job Area: Store Hourly Job ID: 2200057N Brand: DICK'S Sporting Goods Starting Rate: $13.00 Current Teammate ** What Youll Do In This Role** **Description** On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at...

  • Retail Sales Associate

    2 weeks ago

    Norwalk, United States DICK'S SPORTING GOODS INC Full time

    **Retail Sales Associate Team Sports** City: Norwalk,CT Location: Norwalk CT Job Area: Store Hourly Job ID: 2200057N Brand: DICK'S Sporting Goods Starting Rate: $13.00 Current Teammate ** What Youll Do In This Role** **Description** On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at...

  • Program Leader

    3 weeks ago

    Norwalk, United States Think Together Full time

    Overview Job Title: Program Leader Status: Part-Time Pay Rate: $20/hour Program Leaders  work with an assigned group of students, student to staff ratio is contingent upon CDC guidelines. Program Leaders act as a positive adult role model, coach, and mentor. Program Leaders must have a genuine interest in the growth, development, and provision of...

  • Program Leader

    2 weeks ago

    Norwalk, United States Think Together Full time

    Overview Job Title: Program Leader Status: Part-Time Pay Rate: $20/hour Program Leaders  work with an assigned group of students, student to staff ratio is contingent upon CDC guidelines. Program Leaders act as a positive adult role model, coach, and mentor. Program Leaders must have a genuine interest in the growth, development, and provision of...

  • Marketing and Promotions Associate

    4 days ago

    Norwalk, United States LA Business Development Firm Full time

    Job DescriptionJob DescriptionA&Z Marketing is the leader in marketing and promotional consulting services. Our expert team of Marketing and Promotions Associates are helping transform our clients’ business into leaders of their market. We are seeking an entrepreneurial mindset with strong relationship-building and customer-facing skills to join our team...

  • Marketing and Promotions Associate

    2 days ago

    Norwalk, United States LA Business Development Firm Full time

    Job DescriptionJob DescriptionA&Z Marketing is the leader in marketing and promotional consulting services. Our expert team of Marketing and Promotions Associates are helping transform our clients’ business into leaders of their market. We are seeking an entrepreneurial mindset with strong relationship-building and customer-facing skills to join our team...

  • Shift Leader>

    1 month ago

    Norwalk, United States Wingstop Full time

    Wingstop - 11739 Rosecrans Ave - [Restaurant Shift Manager] As a Shift Leader @ Wingstop, you'll: Be responsible for managing the day-to-day aspects of a Wingstop; Help direct and train Team Members; Assist in goals driven by the GM and AGM; Be at a perfect starting point for those with a management mindset and would like to learn more about Leadership in...

  • Shift Leader>

    18 hours ago

    Norwalk, United States Wingstop Full time

    Wingstop - 11739 Rosecrans Ave - [Restaurant Shift Manager] As a Shift Leader @ Wingstop, you'll: Be responsible for managing the day-to-day aspects of a Wingstop; Help direct and train Team Members; Assist in goals driven by the GM and AGM; Be at a perfect starting point for those with a management mindset and would like to learn more about Leadership in...

  • Service & Engagement Team Leader 10600 Firestone Blvd Norwalk, California

    3 weeks ago

    Norwalk, United States Target Full time

    The pay range per hour is $24.75 - $42.05 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target...

  • Select EB Practice Leader

    1 month ago

    Norwalk, United States USI Insurance Services, Inc. Full time

    Responsible for driving continuous revenue growth for Select Employee Benefits. Manage the Select sales producers and responsible for achieving sales and budget goals. The Practice Leader will be a key part of the Regional Executive Leadership Team. Practice, Sales Leader, Leadership, Leader, Producer, Business Services, Business

  • Sales Associates

    3 weeks ago

    Norwalk, United States Hy-Miler Full time

    Sales Associate - Starting at $12/hour **Sales Associate** CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America! At the core of our mission,...

  • Shift Leader

    4 weeks ago

    Norwalk, United States Rackson Restaurants Full time

    **Rackson Restaurants** **Shift Leader - Burger King** **Norwalk 22482 - Norwalk, CT - Full Time** **Restaurant Shift Leader** The Shift Leader supports the Restaurant General Manager (RGM) in ensuring delivery on guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. The...

  • Shift Leader

    18 hours ago

    Norwalk, United States Rackson Restaurants Full time

    **Rackson Restaurants** **Shift Leader - Burger King** **Norwalk 22482 - Norwalk, CT - Full Time** **Restaurant Shift Leader** The Shift Leader supports the Restaurant General Manager (RGM) in ensuring delivery on guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. The...

  • Retail Sales Leader

    2 months ago

    Norwalk, United States DICK'S SPORTING GOODS INC Full time

    **Retail Sales Leader Front End** City: Norwalk,CT Location: Norwalk CT Job Area: Store Hourly Job ID: 2200055M Brand: DICK'S Sporting Goods Starting Rate: $14.00 Current Teammate ** What Youll Do In This Role** **Description** On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their...