IT Support Specialist

Job Description IT Support Specialist - 41020 **Description**

**Position Title: IT Support Specialist**

* **Location: Elmira, NY**

* **5% travel required**

* **On-site position**

* **Supporting the North Division**

The IT Support Specialist is responsible for maintaining a variety of Airgas technology systems and equipment. The primary function of this position is to provide second- and third-tier support to end users as well as support to tier- one Technicians in a Help Desk Environment.

The IT Support Specialist provides immediate solutions when possible, furnishes feedback to the end user, and informs other IT staff of reoccurring problems and issues that are impacting multiple users. These activities are primarily focused on ensuring the IT equipment, hardware, and software are updated to meet organizational needs and security standards.

**In particular, you will:**

* Provides technical support functions for the Divisions end users for all PC, hardware, software and IT infrastructure related issues; including activities relating to systems administration, computer installation, computer upgrades, computer repair, patch management, security administration, user administration, monitoring, system tuning, troubleshooting, capacity planning, printer (shared & personal) administration, asset tracking (servers, storage, PCs, printers, etc), vendor management, data backup and restore, and disaster recovery.

* Loads software packages such as Windows Operating System, Microsoft Office and any other pre-approved applications.

* Troubleshoots hardware and software conflicts and make repairs or adjustments as necessary.

* Instructs and assists users in use of computer equipment, software and manuals. Provide technical assistance and training to end users on computer operating systems and approved applications.

* Assists with managing and creating group policies and associated scripts related to PC usage.

* Administers LAN equipment, such as switches, routers, etc.

* Maintains and configures shared network printers and personal printers.

* Develops and maintains effective working relationships with end users at all levels within the organization, both remotely and in-person.

* Interacts effectively with the Airgas Central Help Desk (level I) providing professional and effective IT support to Division personnel and with the Airgas IT Security team to execute IT security projects and implement IT security best practices

* Develops and updates technical documentation, diagrams and standard operating procedures.

* Maintains historical records by documenting hardware and software inventory for each site supported

* Manages vendor relationships and Division IT related service contracts, as appropriate.

* Maintains client confidence and protects operations by keeping information confidential

* Works with or acts in the capacity of (if needed) project management to perform specific required IT tasks for acquisitions, new builds and site refreshes.

* Maintains service levels for internal customers to ensure the agreed upon targets and standards are met.

* Continues personal development and education to remain informed of current industry development and technologies.

* Perform other duties as may be assigned.

**Qualifications**

* Bachelor degree required in Computer Science or related IT field. (In lieu of degree requirement, may consider an equivalent combination of education and experience.)

* 3 years experience as a PC Technician in Microsoft operating system environment, including experience with Windows OS, Active Directory, MS Office, Anti-Virus software and MS SharePoint (in lieu of experience, may consider an equivalent combination of education and experience.)

* Excellent oral and written communication skills.

* Ability to work under pressure to meet deadlines, both independently and collectively.

* Exceptional organization, time management, customer service, project estimating and problem solving skills.

* Ability to promote collaboration, coordination, and teamwork across organizational boundaries.

* Displays a strong personal commitment to successfully managing and completing all aspects of projects.

* Results oriented with the ability to push self and others for results.

* Able to achieve results through formal channels and the informal network.

* Ability to design practices, processes and procedures which allow managing from a distance; can impact people and results remotely.

* Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening.

* Ability to use time effectively and efficiently; can attend to a broader range of activities; handles multiple demands and competing priorities effectively.

* Broad technical knowledge of Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), Windows Internet Naming Service (WINS), TCPIP (Transmission Control Protocol), with a basic understanding of Voice Over Internet Protocol (VoIP) technologies.

**About Airgas**

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products.

Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally.

Join us for a stimulating experience: youll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

**Your differences enhance our performance**

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

**Primary Location**

: United States-New York-Elmira-14901